Accessibility Information
There is information about accessibility
Accessible Parking
2
Accessible Public Telephones
Yes
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Yes
Customer Help Points
Bury St Edmunds Passenger Assistance Meeting Point 0:
Gateline
Meet at the gateline during station staffing hours. Please check opening times on National Rail Enquiries
Platform
Outside ticket office opening hours assistance will be provided by on train conductor, meet on the platform.
Impaired Mobility Set Down
Yes
Lift Details
Lift 1, Platform 1
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths at least 0.8m wide
Lift 2, Platform 2
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths at least 0.8m wide
Lifts
There are lifts
National Key Toilets
Yes
Nearest Accessible Stations
Cambridge, Ely, Ipswich
Passenger Assistance
Bury St Edmunds Passenger Assistance Meeting Point 0
Location :
Gateline
Meet at the gateline during station staffing hours. Please check opening times on National Rail Enquiries
Platform
Outside ticket office opening hours assistance will be provided by on train conductor, meet on the platform.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Assistance at this station is provided by a staff member during staffing hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.
What assistance is available for customers using this station?
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
Step Free Access
A, Compliant step-free access to all platform(s)
This station has step-free access to both platforms via lifts.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is at the Gateline (during staffing hours), or alternatively on the platform.
Step Free Category
A, Compliant step-free access to all platform(s)
Ticket Barriers
Bury St Edmunds station has Secure Station Acreditation
Wheelchairs Available
Yes
This station does not offer
Escalator Information, Height Adjusted Ticket Office Counter, Induction Loop
Bus Services
Bury St Edmunds is a PlusBus location click (http://www.plusbus.info/sites/default/files/pdfs/Bury St Edmunds.pdf) to see the PlusBus map
Car Park - Station Car Park
Name : Station Car Park
Spaces : 98
CCTV : No
Free Parking : No
Daily : £4.80
Weekly : £17.75
Annual : £785.00
Operator : Saba Park Services UK Limited
Telephone : 0330 123 5247
Email : customersupport.uk@sabagroup.com
Cycle Storage Cctv
Yes
Cycle Storage Location
There are a total of 24 cycle stands at the station entrance and on both platforms. There is also a Cycle Hub at the recently created northern entrance to the station, providing 52 cycle spaces on a first come, first served basis. As part of the Cycle Hub, there is also a special access-controlled space for 16 cycles, offering additional security. Access to the access-controlled area will be via a SMART Card, which can be purchased for £25 per year here.
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
24 spaces
Cycle Storage Type
Compounds, Lockers, Stands
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop-off/pick-up
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a combined drop-off and pick-up point
Facility Type: There is uncovered seating/waiting
Car Capacity: There is space for up to 3 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Parking Spaces
98
Rail Replacement Services
Rail replacement bus services pick up and drop off at the bus stop on the station forecourt.
Taxi Rank
There is taxi provision
Taxi rank, (taxi marked parking) via Station Hill (south east)
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is via uncontrolled roadway crossing
Covered : The taxi rank is uncovered
Ramp : Ramps can only be deployed from the side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
Taxi rank, (taxi marked parking) via Station Hill
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is uncovered
Ramp : Ramps can only be deployed from the side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Car Hire, Cycle Hire, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
Monday-Saturday 08:00-20:00 Sunday 10:00-20:00 Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Help Points
Help Points are only available in limited locations
Help points available on the concourse, and on platforms 1 and 2.
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from help point
Yes - from information point
Lost Property
Staffing Level
Part time
This station does not offer
Left Luggage
CCTV
Yes
Defibrillator
Yes
Information Points
There are no information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
05:00:00.000 - 19:30:00.000
Saturday
05:00:00.000 - 19:30:00.000
Sunday
07:30:00.000 - 16:15:00.000
Pay Phones
Yes
Post Box
Yes
Refreshment Facilities
Coffeelink
Self-service vending machine providing cold drinks and snacks
Toilets
The male, female, and accessible toilets are located in the station building and are accessed from Platform 2 (for trains towards Stowmarket and Ipswich). The accessible toilet is available for radar key holders. All toilets at this station are scheduled to be open at the following times:
Monday - Friday 05:45 - 20:30 Saturday 06:50 - 20:30 Sunday 08:15 - 19:45
Waiting Room
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday
05:45:00.000 - 20:30:00.000
Sunday
08:15:00.000 - 19:45:00.000
This station does not offer
Atm Machine, Baby Change, Bureau De Change, First Class Lounge, Limited Service, Printed Local Information, Request Stop, Shops, Trolleys
Time
Platform
Operator
Cancelled -
