Bury St Edmunds station Station Hill Bury St Edmunds Suffolk
IP32 6AD
Accessible Booking Office Counter
Yes
Accessible Taxis
Details of nearest taxis are shown on station information poster
Accessible Ticket Machines
Yes
Customer Help Points
Help points available on the concourse, and on platforms 1 and 2.
Induction Loop
Yes
National Key Toilets
Yes
Ramp For Train Access
Yes
Staff Help Available
Assistance at this station is provided by a staff member during staffing hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.
What assistance is available for customers using this station?
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
Step Free Access
This station has step-free access to both platforms via lifts.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is at the Gateline (during staffing hours), or alternatively on the platform.
Wheelchairs Available
Yes
This station does not offer
Accessible Public Telephones, Impaired Mobility Set Down
Bus Services
Bury St Edmunds is a PlusBus location click (http://www.plusbus.info/sites/default/files/pdfs/Bury St Edmunds.pdf) to see the PlusBus map
Car Park
Cycle Storage Availability
Yes
Cycle Storage Cctv
Yes
Cycle Storage Location
At station entrance and on both platforms
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
24 spaces
Cycle Storage Type
Compound, Lockers, Stands
Rail Replacement Services
Rail replacement bus services pick up and drop off at the bus stop on the station forecourt.
This station does not offer
Taxi Rank
Customer Service
Monday-Saturday 08:00-20:00 Sunday 10:00-20:00 Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Lost Property
Staffing Level
Full time
This station does not offer
Left Luggage
Refreshment Facilities
Coffeelink
Self-service vending machine providing cold drinks and snacks
Toilets
The male, female, and accessible toilets are located in the station building and are accessed from Platform 2 (for trains towards Stowmarket and Ipswich). The accessible toilet is available for radar key holders. All toilets at this station are scheduled to be open at the following times:
Monday - Friday 05:45 - 18:15Saturday 06:50 - 17:30Sunday 08:15 - 15:00
Waiting Room
The waiting room is located in the station building and can be accessed from under the canopy on Platform 2 (for trains towards Stowmarket and Ipswich).
This station does not offer
Atm Machine, Baby Change, First Class Lounge
Time
Platform
Operator
Cancelled -
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