Accessibility Information
There is information about accessibility
Accessible Parking
6
Accessible Public Telephones
Yes
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Yes
Customer Help Points
Passenger Assistance Meeting Point:
We want to make it as easy as possible for you to travel with us and offer a range of assistance if you have access needs. To find out more and book Passenger Assist, visit tfw.wales/booking-assistance.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Induction Loop
Induction loops are throughout this station
Nearest Accessible Stations
Energlyn & Churchill Park, Ystrad Mynach
Passenger Assistance
Passenger Assistance Meeting Point
Location :
We want to make it as easy as possible for you to travel with us and offer a range of assistance if you have access needs. To find out more and book Passenger Assist, visit tfw.wales/booking-assistance.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
If requiring passenger assist please see the conductor on the train. For other queries please see station staff during ticket office hours.
Step Free Access
B2, (refer to quick reference guide)
Category B2.
Platform 1 (for Cardiff) has level access.
Platform 2 (for Rhymney) is accessible only by a footbridge or by a steep ramp.
Step Free Category
B2, (refer to quick reference guide)
This station does not offer
Escalator Information, Impaired Mobility Set Down, Lifts, National Key Toilets, Ticket Barriers, Wheelchairs Available
Bus Services
'Stagecoach' operates a network of regular local bus routes around Caerphilly and to surrounding towns and villages. For route maps and timetables:
Buy a Caerphilly PlusBus ticket with your train ticket, for unlimited bus travel around the town. For details:
The Bus Interchange is located beside the rail station.
Car Park - Station Car Park
Name : Station Car Park
Spaces : 222
CCTV : Yes
Free Parking : Yes
Operator : Transport for Wales/Caerphilly County Borough Council
Telephone : 03333 211 202
Email : customer.relations@tfwrail.wales
Cycle Storage Cctv
Yes
Cycle Storage Location
5 Sheffield stands providing parking for up to ten bicycles are located in a shelter near the station entrance to the Cardiff direction, southbound, platform.
2 Sheffield stands providing parking for up to 4 bicycles are located in a Voyager Shelter on platform 3 - ie northbound platform
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
14 spaces
5 hoops
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Parking Spaces
222
Rail Replacement Services
The rail replacement bus stop is Bay 8 at the bus stand outside the front of the station.
Taxi Rank
There is taxi provision
Taxi rank, (north entrance) via King Edward Avenue
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is via uncontrolled roadway crossing
Covered : The taxi rank is uncovered
Ramp : Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
Taxi rank, (north entrance) via King Edward Avenue
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is via uncontrolled roadway crossing
Covered : The taxi rank is uncovered
Ramp : Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Car Hire, Cycle Hire, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
Contact our Customer Relations team directly via the Transport for Wales Website.
Help Points
Help Points are only available in limited locations
Ticket office for advice only.
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from ticket office
Yes - from help point
Lost Property
Yes
Staffing Level
Part time
This station does not offer
Left Luggage
CCTV
Yes
Information Points
There are information points
Pay Phones
Yes
Printed Local Information
There is no printed information available
Shops
Convenience store
Refreshment Facilities
Coffi Kava provides a selection of this new café will serve locally sourced and products, supporting and celebrating the best of the local community. Whether grabbing a quick cup on their commute or taking a moment to relax, we hope this new addition will make our customers journeys even more enjoyable.
This station does not offer
Atm Machine, Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Post Box, Request Stop, Toilets, Trolleys, Waiting Room, WiFi
Time
Platform
Operator
Cancelled -
