Accessibility Information
There is information about accessibility
Accessible Ticket Machines
Yes
Customer Help Points
Canary Wharf (Elizabeth line) Passenger Assistance Meeting Point 0:
Gateline
Make your way to one of the two gatelines. At the entrance on Crossrail Place, or at the entrance 2 on Crossrail Place.
Lift Details
Lift 1 (A), West Entrance to West Box
Operational Announcements : There are audio announcements provided inside this lift only
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths 1.1m wide
Lift 4 (B), East Entrance to East Box
Operational Announcements : There are audio announcements provided inside this lift only
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths 1.1m wide
Lift 5 (C), Concourse to Platform A&B
Operational Announcements : There are audio announcements provided inside this lift only
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths at least 0.9m wide
Lift 6 (D), Concourse to Platform A&B
Operational Announcements : There are audio announcements provided inside this lift only
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths at least 0.9m wide
Lifts
There are lifts
Passenger Assistance
Canary Wharf (Elizabeth line) Passenger Assistance Meeting Point 0
Location :
Gateline
Make your way to one of the two gatelines. At the entrance on Crossrail Place, or at the entrance 2 on Crossrail Place.
Staff Help Available
Staff are available to assist from the first to last train.
Step Free Access
A, Compliant step-free access to all platform(s)
Step Free Category
A, Compliant step-free access to all platform(s)
Ticket Barriers
Ticket gates are staffed from first to last train
Wheelchairs Available
Yes
This station does not offer
Accessible Parking, Accessible Public Telephones, Accessible Taxis, Accessible Booking Office Counter, Escalator Information, Height Adjusted Ticket Office Counter, Impaired Mobility Set Down, Induction Loop, National Key Toilets, Nearest Accessible Stations, Ramp For Train Access
Airport
Services running to Heathrow Terminal 2&3, 4. For services to Heathrow terminal 5, please change at Whitechapel.
Bus Services
Information to plan your onward journey is available from the map provided.
Cycle Storage Availability
Yes
Port
Canary Wharf Pier can be found on the north bank of the River Thames and is located immediately next to Westferry Circus.
This station does not offer
Car Hire, Car Park, Cycle Hire, Cycle Storage Cctv, Cycle Storage Location, Cycle Storage Sheltered, Cycle Storage Spaces, Cycle Storage Type, Parking Spaces, Rail Replacement Maps, Rail Replacement Services, Taxi Rank
Announcements
Announcements are only made audibly
Customer Service
Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. Click here for details)
Help Points
There are Help Points
Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.
Helpline
We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click Passenger Assist | National Rail
Information Available
Yes - from help point
Lost Property
Yes
Staffing Level
Full time
This station does not offer
Left Luggage
CCTV
Yes
Information Points
There are no information points
Printed Local Information
There is accessible printed information available
WiFi
Yes
This station does not offer
Atm Machine, Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Shops, Refreshment Facilities, Toilets, Trolleys, Waiting Room
Time
Platform
Operator
Cancelled -
