Accessibility Information
There is information about accessibility
Accessible Parking
28
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Yes
Customer Help Points
Cardiff Central Passenger Assistance Meeting Point 1:
The Passenger Assist meeting point is located at the help desk in the main station front building. Please make yourself known to a colleague.
There are platform Meeting Points on Platform 0 and 3/4. Please make yourself known to a gateline or platform colleague when the help desk is unstaffed.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
There is a Low-Level counter here
Induction Loop
Induction loops are at designated listening areas
Lift Details
Lift 1, Platform 6 & 7
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lift 1, Platform 8
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths 1.1m wide
Lift 1, Platform 0
Operational Announcements : There are no audio announcements or they are not audible in this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift with no turning circle
Opening Width : Lift has clear door widths at least 0.9m wide
Lift, Platforms 1 & 2 (West)
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lift, Platforms 1 & 2 (East)
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lift, Platforms 3 & 4 (West)
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lift, Platforms 3 & 4 (East)
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
Cardiff Central Passenger Assistance Meeting Point 1
Location :
The Passenger Assist meeting point is located at the help desk in the main station front building. Please make yourself known to a colleague.
There are platform Meeting Points on Platform 0 and 3/4. Please make yourself known to a gateline or platform colleague when the help desk is unstaffed.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Monday to Friday 04:00 to 01:00
Saturday 04:00 to 00:30
Sunday 07:00 to 00:30
Step Free Access
A, Compliant step-free access to all platform(s)
Category A.
Step free access is available to Platforms 0 to 8.
Step Free Category
A, Compliant step-free access to all platform(s)
Ticket Barriers
Accessible gate available at each set of ticket gates
Wheelchairs Available
Yes
This station does not offer
Accessible Public Telephones, Escalator Information, Impaired Mobility Set Down, Nearest Accessible Stations
Bus Services
Cardiff Bus Interchange is located on Central Square.
Buy a Cardiff PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info
Car Park - Quay Multi-Storey
Name : Quay Multi-Storey
Spaces : 681
CCTV : Yes
Free Parking : No
Visit Cardiff Central Quay Station - APCOA for parking prices.
Cycle Hire
Cycle hire is provided by Brompton Bike Brompton Bike are located next to Marks and Spencer in the south west area of Central Square. Home - Brompton Bike Hire (bromptonhire.com) Brompton Bike Hire
Cycle Storage Cctv
Yes
Cycle Storage Location
Cycle parking is available at a number of locations at Cardiff Central. Sheffield stands are provided at the east end of platforms 1 and 2, 3 and 4, 6 and 7. Sheffield stands are also located outside the southern entrance to the station.
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
102 spaces
Sheffield stands are provided at the east end of platforms 1 and 2, 3 and 4, 6 and 7. Sheffield stands are also located outside the southern entrance to the station. Wheelgrip stands and a shelter is located in the Riverside/Fish Jetty Car Park - adjacent to platform 0
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Parking Spaces
681
Rail Replacement Services
The rail replacement bus stop is the bus stop outside 3 Callaghan Square, near the junction of Penarth Road and West Canal Wharf Rear car park (Penarth Road entrance). Please note that due to construction work at the back of the station ( Penarth Rd entrance) the walking route from the back of the station to the rail replacement bus stop has been extended. Please follow the signage.
Taxi Rank
There is taxi provision
Taxi rank, Saunders Road
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is uncovered
Ramp : Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Car Hire, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
Contact our Customer Relations team directly via the Transport for Wales Website.
Help Points
Help Points are only available in limited locations
All Help Points have induction loops
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from ticket office
Lost Property
Yes
Staffing Level
Full time
This station does not offer
Left Luggage
Atm Machine
Yes
Baby Change
Yes
CCTV
Yes
First Class Lounge
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday
06:00:00.000 - 18:30:00.000
Saturday
Unavailable
Sunday
Unavailable
Information Points
There are information points
Post Box
Yes
Printed Local Information
There is accessible printed information available
Shops
There is a WHSmith and Marks and Spencers located on the concourse.
Refreshment Facilities
Cold drinks vending machine.
Hot drinks vending machine.
Food vending machine.
Marks and Spencers, WHSmith, Upper Crust and Warrens Bakery located at front concourse.
Upper Crust stall located on platform 1/2.
Toilets
The toilets are located on Platforms 1 to 8. The National Key toilets are located in the East Subway near the lifts and on Platform 8; these toilets are operated by a radar key and are only available during staffing hours.
Waiting Room
Opening Times
Tuesday, Monday, Wednesday, Thursday, Friday, Saturday, Sunday, Public Holidays
06:00:00.000 - 22:00:00.000
WiFi
Yes
This station does not offer
Bureau De Change, Defibrillator, Limited Service, Pay Phones, Request Stop, Trolleys
Time
Platform
Operator
Cancelled -
