Accessibility Information
There is no information about accessibility
Accessible Public Telephones
Yes
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Yes
Customer Help Points
Cardiff Queen Street PAMP:
At the entrance.
Please see booking office staff.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Induction Loop
Induction loops are at designated listening areas
Lift Details
Lift, Platform 3 & 4
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths at least 0.9m wide
Lift, Platform 5
Operational Announcements : There are audio announcements outside this lift only
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift with no turning circle
Opening Width : Lift has clear door widths at least 0.9m wide
Lift 1, Platforms 1 & 2
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift with no turning circle
Opening Width : Lift has clear door widths 1.1m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
Cardiff Queen Street PAMP
Location :
At the entrance.
Please see booking office staff.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Help provided by on train staff outside staffing hours.
Step Free Access
A, Compliant step-free access to all platform(s)
Category A.
Step free access is available to all platforms via lifts. For full station facilities as stated in the Accessible Travel Policy, please visit the Transport for Wales website: www.tfwrail.wales/our-network/stations.”
Step Free Category
A, Compliant step-free access to all platform(s)
Ticket Barriers
Yes
Wheelchairs Available
Yes
This station does not offer
Accessible Parking, Accessible Taxis, Escalator Information, Impaired Mobility Set Down, Nearest Accessible Stations
Bus Services
Limited service from stop outside station Mondays to Fridays.
Cycle Storage Cctv
Yes
Cycle Storage Location
Cycle parking is located at three locations. 8 Sheffield stands providing for 16 bicycles are located on Station Terrace, outside the station to the right of the station entrance. 6 Sheffield stands providing for 12 bicycles are located on Platform 5. 4 Sheffield stands providing for 8 bicycles are located on Platform 2
Cycle Storage Spaces
36 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Rail Replacement Services
To Cardiff Central / Cardiff Bay: bus stop layby outside the station.
To Cathays/Radyr/Pontypridd/Treherbert/Aberdare/Merthyr/Heath/Caerphilly/Rhymney: bus stop on Dumfries Place, the same side as Sainsbury's.
This station does not offer
Airport, Car Hire, Car Park, Cycle Hire, Cycle Storage Sheltered, Parking Spaces, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
Contact our Customer Relations team directly via the Transport for Wales Website.
Help Points
Most Help Points do not have induction loops
Helpline
Yes
Information Available
Yes - from ticket office
Lost Property
Yes
Staffing Level
Full time
This station does not offer
Left Luggage
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday
06:00:00.000 - 22:00:00.000
Sunday
07:00:00.000 - 19:00:00.000
Pay Phones
Yes
Printed Local Information
There is printed information available
Toilets
The toilets are located on Platform 4. The National Key toilets are located on Platform 4 and also in the main concourse to the left of the ticket office; these toilets are operated by a RADAR key and are only available during staffing hours.
Waiting Room
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday
05:30:00.000 - 00:00:00.000
Sunday
08:00:00.000 - 23:00:00.000
This station does not offer
Atm Machine, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Post Box, Request Stop, Shops, Refreshment Facilities, Trolleys
Time
Platform
Operator
Cancelled -
