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Cardiff Queen Street
Cardiff Queen Street station Station Terrace Cardiff Cardiff
CF10 4EY
Cardiff Queen Street at a glance
Station details
Accessible Booking Office Counter
Yes
Accessible Ticket Machines
The ticket machines are near the main entrance and take cash and major debit and credit cards.
Induction Loop
Yes
National Key Toilets
Yes
Ramp For Train Access
Yes
Staff Help Available
Monday – 05:15 to 00:15
Tuesday – 05:15 to 00:15
Wednesday – 05:15 to 00:15
Thursday – 05:15 to 00:15
Friday – 05:15 to 00:15
Saturday – 05:15 to 00:15
Sunday – 07:00 to 23:00
Help provided by on train staff outside staffing hours.
Step Free Access
Category A.
Step free access is available to all platforms via lifts. For full station facilities as stated in the Accessible Travel Policy, please visit the Transport for Wales website: www.tfwrail.wales/our-network/stations.”
Wheelchairs Available
Yes
This station does not offer
Accessible Public Telephones, Accessible Taxis, Customer Help Points, Impaired Mobility Set Down
Bus Services
Limited service from stop outside station Mondays to Fridays.
Cycle Storage Availability
Yes
Cycle Storage Cctv
Yes
Cycle Storage Location
Cycle parking is located at three locations. 8 Sheffield stands providing for 16 bicycles are located on Station Terrace, outside the station to the right of the station entrance. 6 Sheffield stands providing for 12 bicycles are located on Platform 5. 4 Sheffield stands providing for 8 bicycles are located on Platform 2
Cycle Storage Sheltered
No
Cycle Storage Spaces
36 spaces
Cycle Storage Type
Stands
Rail Replacement Services
The rail replacement bus stops are the local bus stops on Dumfries place. To Cardiff Central / Cardiff Bay, bus stop HC in front of the car park. To Cathays / Heath, bus stop HU, same side as Sainsburys.
This station does not offer
Car Park, Taxi Rank
Customer Service
Contact our Customer Relations team directly via the Transport for Wales Website.
In the event of rail service disruption or Metro transformation work, buses will not stop at the station.
From Friday 09 February, the rail replacement bus stop is located: Local bus stop on Dumfries place.
To Cardiff Central / Cardiff Bay, bus stop HC in front of the car park: Google Maps ID: FRMH+H8 Cardiff.
To Cathays / Heath, bus stop HU, same side as Sainsburys: Google Maps ID: FRMH+C6 Cardiff.
Lost Property
Yes
Staffing Level
Full time
This station does not offer
Left Luggage
Baby Change
Yes
Toilets
The toilets are located on Platform 4. The National Key toilets are located on Platform 4 and also in the main concourse to the left of the ticket office; these toilets are operated by a RADARÂ key and are only available during staffing hours.
Waiting Room
Seating area in the café on platform 3/4.
This station does not offer
Atm Machine, First Class Lounge, Refreshment Facilities
Departures and arrivals from Cardiff Queen Street
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