Accessibility Information
There is information about accessibility
Accessible Parking
2
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Customer Help Points
Castle Cary Passenger Assistance Meeting Point 0:
Ticket Office (Staffed station)
The ticket office is located in the station building.
Platform (When Unstaffed)
Make your way onto the platform. Onboard teams will assist you.
Height Adjusted Ticket Office Counter
There is no Low-Level counter here
Passenger Assistance
Castle Cary Passenger Assistance Meeting Point 0
Location :
Ticket Office (Staffed station)
The ticket office is located in the station building.
Platform (When Unstaffed)
Make your way onto the platform. Onboard teams will assist you.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Meeting point: waiting room.
Step Free Access
B2, (refer to quick reference guide)
Step Free Category B2- Station Step free access available to the Westbury-bound platform. Platform 2 can only be accessed via the footbridge on the station or using the barrow crossing (only to be used with the assistance of station staff).
Please be aware for passengers changing trains at Castle Cary and who require the barrow crossing, we require a 15 minute gap between trains to safely use the crossing.
Step Free Category
B2, (refer to quick reference guide)
This station does not offer
Accessible Public Telephones, Accessible Booking Office Counter, Escalator Information, Impaired Mobility Set Down, Induction Loop, Lifts, National Key Toilets, Nearest Accessible Stations, Ticket Barriers, Wheelchairs Available
Airport
Find out more about links from GWR stations to airports.
Bus Services
Information to plan your onward journey is available in a printable format here
Car Park - Station Car Park
Name : Station Car Park
Spaces : 178
CCTV : No
Free Parking : No
Find out more about car parking at this station.
Cycle Hire
No
Cycle Storage Cctv
Yes
Cycle Storage Location
Platform 1
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
8 spaces
Please note cycles can be carried on our trains free of charge restriction apply please pick a "cycling by train" leaflet at your local station.
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Parking Spaces
178
Rail Replacement Services
Station car park.
Taxi Rank
There is taxi provision
Taxi rank
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is uncovered
Ramp : Ramps can only be deployed from the side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Car Hire, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
Please visit GWR Help & Support. Or contact our social media team @gwrhelp.
Help Points
Help Points are available inside and outside this station
All Help Points have induction loops
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from help point
Lost Property
Find out more here
Staffing Level
Part time
This station does not offer
Left Luggage
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
06:30:00.000 - 21:30:00.000
Saturday
06:30:00.000 - 21:30:00.000
Sunday
14:30:00.000 - 21:30:00.000
Printed Local Information
There is accessible printed information available
Shops
Mobile coffee shop by station entrance
Refreshment Facilities
Mobile coffee shop by station entrance
Toilets
Platform 1
Trolleys
Yes
Waiting Room
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday
06:30:00.000 - 21:30:00.000
Saturday
06:30:00.000 - 21:30:00.000
Sunday
14:50:00.000 - 21:30:00.000
WiFi
Connect to "GWR Free Station WiFi"
This station does not offer
Atm Machine, Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop
Time
Platform
Operator
Cancelled -
