Accessibility Information
There is information about accessibility
Accessible Public Telephones
Yes
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Customer Help Points
Caterham Passenger Assistance Meeting Point 0:
Assistance Meeting Point
Above the waiting room on platforms 1 and 2. If no staff are present, please contact staff at the ticket gates, ticket office or platform.
Height Adjusted Ticket Office Counter
There is no Low-Level counter here
National Key Toilets
Yes
Passenger Assistance
Caterham Passenger Assistance Meeting Point 0
Location :
Assistance Meeting Point
Above the waiting room on platforms 1 and 2. If no staff are present, please contact staff at the ticket gates, ticket office or platform.
Ramp For Train Access
Ramps are kept at this station to provide assistance
A staff-operated ramp is required for step-free access between train and platform at this station.
Staff Help Available
Yes
Step Free Access
B2, (refer to quick reference guide)
This is a Category B2 station: Step-free access to both platforms via long ramp (greater than 400m, above 1:10 gradient).
The Assistance Meeting Point is above the waiting room on platforms 1 and 2.
Step Free Category
B2, (refer to quick reference guide)
Ticket Barriers
Yes
This station does not offer
Accessible Parking, Accessible Booking Office Counter, Escalator Information, Impaired Mobility Set Down, Induction Loop, Lifts, Nearest Accessible Stations, Wheelchairs Available
Bus Services
Information to plan your onward journey is available in the “Onward Travel Information Map” below.
Car Park - Waitrose Car Park
Name : Waitrose Car Park
Spaces : 130
CCTV : Yes
Free Parking : No
Operator : APCOA Parking UK
Telephone : 01895 262122
Cycle Storage Cctv
Yes
Cycle Storage Location
Located on Platform 1 and 2.
Cycles are left at owners risk. Abandoned cycles may be removed.
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
32 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Parking Spaces
130
Rail Replacement Maps
Rail Replacement Bus Map - Caterham - https://assets.nationalrail.co.uk/e8xgegruud3g/eDkBW2u2ywVkl2euKsFoB/cdb902bf6a279e144aa95c6ccbb27147/2025-01_CI_SN_RRB_CAT_DR.pdf
Rail Replacement Services
Please click the link for details regarding the rail replacement bus location.
Taxi Rank
There is taxi provision
Taxi rank
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is via controlled roadway crossing
Covered : The taxi rank is uncovered
Ramp : Ramps can only be deployed from the side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Car Hire, Cycle Hire, Port
Announcements
Announcements are made both visually and audibly
Customer Service
Assistance can be provided via the help points, located on the platforms, at all times of the day.
Help Points
There are Help Points
The Assistance Meeting Point is above the waiting room on platforms 1 and 2.
Helpline
Staff are available at this station from the first to last trains of the day, for providing assistance getting on and off the train and assisting around the station and platforms. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.
Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
Accessibility at the station - Southern.
Information Available
Yes - from help point
Lost Property
If you have lost something at a Southern station or onboard a Southern train, please visit the Southern website and use the webform to register your lost item.
Some Southern trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations.
If you have found an item of lost property, please hand it in to a member of staff.
Staffing Level
Full time
This station does not offer
Left Luggage
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday
05:40:00.000 - 01:10:00.000
Friday
05:30:00.000 - 01:15:00.000
Saturday
05:30:00.000 - 01:15:00.000
Sunday
06:30:00.000 - 01:10:00.000
Pay Phones
Yes
Printed Local Information
There is no printed information available
Refreshment Facilities
Yes
Toilets
Located on the Platforms.
Waiting Room
There is heated seating in the ticket office and seating in the platform waiting shelters.
This station does not offer
Atm Machine, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Post Box, Request Stop, Shops, Trolleys, WiFi
Time
Platform
Operator
Cancelled -
