Accessibility Information
There is no information about accessibility
Accessible Parking
4
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Customer Help Points
Chafford Hundred Lakeside Passenger Assistance Meeting Point 0:
Gateline (Staffed Hours)
Gateline is just as you enter the station. Check staffed hours on National Rail Enquiries website.
Station Help Points (Outside Staffed Hours)
Outside of staffed hours, please use the help point to request assistance for your journey.
Height Adjusted Ticket Office Counter
There is no Low-Level counter here
Impaired Mobility Set Down
Outside station entrance
Induction Loop
Induction loops are throughout this station
Lift Details
Lift, Subway (Free access to shopping centre users)
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift requires wheelchair users to reverse in or out
Opening Width : Lift has clear door widths at least 0.9m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
Chafford Hundred Lakeside Passenger Assistance Meeting Point 0
Location :
Gateline (Staffed Hours)
Gateline is just as you enter the station. Check staffed hours on National Rail Enquiries website.
Station Help Points (Outside Staffed Hours)
Outside of staffed hours, please use the help point to request assistance for your journey.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Yes
Step Free Access
A, Compliant step-free access to all platform(s)
Step free access is available from street level to the platform. Lifts/subways also connect the station to Intu Lakeside shopping centre
Step Free Category
A, Compliant step-free access to all platform(s)
Ticket Barriers
Yes
This station does not offer
Accessible Public Telephones, Accessible Booking Office Counter, Escalator Information, Nearest Accessible Stations, Wheelchairs Available
Bus Services
Information to plan your onward journey is available in a printable format here
Car Park - Station Car Park
Name : Station Car Park
Spaces : 138
CCTV : Yes
Free Parking : No
Please note that the off peak parking rate applies after 10:00, Mondays to Fridays, all day Saturday and Sunday and on Bank Holidays
Cycle Storage Cctv
Yes
Cycle Storage Location
Outside station entrance (stands), by car park entrance (secure)
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
52 spaces
Stands are owned and maintained by council
Cycle Storage Type
Compounds, Stands
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop-off/pick-up
Same Side As Station: The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing
Waiting Area: This is a drop-off point only
Facility Type:
Car Capacity: There is space for up to 5 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Parking Spaces
138
Rail Replacement Services
c2c Rail Replacement outside the Main Entrance (W3W ///themes.judge.smoke)
Ticket acceptance may be arranged on TfL Bus 370 to South Ockendon and Upminster, this service operates from Lakeside Shopping Centre Bus Station.
Taxi Rank
There is taxi provision
Taxi rank
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is via uncontrolled roadway crossing
Covered : The taxi rank is uncovered
Ramp : Ramps can be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Car Hire, Cycle Hire, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
Monday - Friday, 08:00 - 20:00
Saturday and Sunday: 09:00 - 16:00
Public Holidays: 09:00 - 16:00
Closed Christmas Day and Boxing Day
0345 744 4422 (option 3, followed by option 3)
contact@c2crail.co.uk
Help Points
Help Points are available inside and outside this station
All Help Points have induction loops
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from ticket office
Lost Property
Yes
Staffing Level
Part time
This station does not offer
Left Luggage
Atm Machine
Yes
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
06:00:00.000 - 18:30:00.000
Saturday
08:45:00.000 - 18:30:00.000
Sunday
09:00:00.000 - 14:45:00.000
Post Box
Yes
Printed Local Information
There is accessible printed information available
Shops
Lakeside Shopping Centre.
Refreshment Facilities
Yes
Toilets
The toilets are located in the Booking Hall.
The National key toilets are located in the Booking Hall; these toilets are operated by a RADAR key.
This station does not offer
Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Request Stop, Trolleys, Waiting Room
Time
Platform
Operator
Cancelled -
