Accessibility Information
There is information about accessibility
Accessible Parking
2
Accessible Public Telephones
Yes
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Customer Help Points
Chalkwell Passenger Assistance Meeting Point 0:
Gateline- no step free access (Staffed Hours)
There is only one gateline and is as soon as you enter the station. Check staffed hours on National Rail Enquiries website.
Station Help Points (Outside Staffed Hours)
Outside of staffed hours, please use the help point to request assistance for your journey.
Height Adjusted Ticket Office Counter
There is no Low-Level counter here
Passenger Assistance
Chalkwell Passenger Assistance Meeting Point 0
Location :
Gateline- no step free access (Staffed Hours)
There is only one gateline and is as soon as you enter the station. Check staffed hours on National Rail Enquiries website.
Station Help Points (Outside Staffed Hours)
Outside of staffed hours, please use the help point to request assistance for your journey.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Yes
Step Free Access
C, no step-free access to any platform
Step free access is not available to either platform at this station
Step Free Category
C, no step-free access to any platform
Ticket Barriers
Yes
Wheelchairs Available
Yes
This station does not offer
Accessible Booking Office Counter, Escalator Information, Impaired Mobility Set Down, Induction Loop, Lifts, National Key Toilets, Nearest Accessible Stations
Bus Services
Information to plan your onward journey is available in a printable format here
Car Park - Accessible parking
Name : Accessible parking
Accessible Spaces : 2
Accessible Location : via The Ridgeway
Parking : There is/are 2 accessible bay(s) available at this car parking location
Location : There is accessible parking outside the station
Duration : This parking does not advise length of stay permitted
EV Accessible : There are No EV Charging points available in the accessible bays
EV Standard : There are no EV charging points in standard parking bays
Ramp : Ramps cannot be deployed from the rear or side of a vehicle
Help Point : There is no Help Point close to the accessible parking
Cycle Storage Cctv
Yes
Cycle Storage Location
Outside station entrance
Cycle Storage Spaces
50 spaces
Stands are owned and maintained by council
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Rail Replacement Services
c2c Rail Replacement outside the front of the station, on The Ridgeway: • Buses toward London at Bus Stop A, in front of the Station Entrance (W3W ///films.garage.rash) • Buses toward Southend at Bus Stop B, across The Ridgeway near Beach Ave (W3W ///dusty.trap.bets)
Taxi Rank
There is taxi provision
Taxi rank
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is uncovered
Ramp : Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Car Hire, Cycle Hire, Cycle Storage Sheltered, Parking Spaces, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
Monday - Friday, 08:00 - 20:00
Saturday - Sunday, 09:00 - 16:00
Public Holidays, 09:00 - 16:00
Closed Christmas Day and Boxing Day
0345 744 4422 (option 3, followed by option 3)
contact@c2crail.co.uk
Help Points
There are Help Points
All Help Points have induction loops
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from ticket office
Lost Property
Yes
Staffing Level
Part time
This station does not offer
Left Luggage
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
05:15:00.000 - 19:45:00.000
Saturday
06:45:00.000 - 16:15:00.000
Sunday
07:45:00.000 - 15:30:00.000
Pay Phones
Yes
Post Box
Yes
Printed Local Information
There is accessible printed information available
Refreshment Facilities
Coffee station kiosk
Toilets
Toilets are located on Platforms 1&2.
Access to the National key toilets must be requested at the Ticket Office window.
Waiting Room
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday
05:15:00.000 - 20:00:00.000
Saturday
08:15:00.000 - 17:40:00.000
Sunday
06:45:00.000 - 16:10:00.000
This station does not offer
Atm Machine, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Request Stop, Shops, Trolleys
Time
Platform
Operator
Cancelled -
