Accessibility Information
There is information about accessibility
Accessible Parking
0
Accessible Public Telephones
Yes
Accessible Ticket Machines
Yes
Customer Help Points
Chappel & Wakes Colne Passenger Assistance Meeting Point 0:
Platform
Meeting Point is on the platform. Unstaffed station, assistance provided by conductor.
Nearest Accessible Stations
Colchester, Marks Tey
Passenger Assistance
Chappel & Wakes Colne Passenger Assistance Meeting Point 0
Location :
Platform
Meeting Point is on the platform. Unstaffed station, assistance provided by conductor.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.
What assistance is available for customers using this station?
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
Assistance meeting point is on the platform, next to the yellow boarding ramp.
Step Free Access
B1, (refer to quick reference guide)
This station has step free access to the single platform for trains towards both Marks Tey and Sudbury. However, visitors to the Museum should be aware that there is no step free access between the operational platform and the museum. For access arrangements to the museum please contact them directly on 01206 242524.
This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is on the platform.
Step Free Category
B1, (refer to quick reference guide)
This station does not offer
Accessible Taxis, Accessible Booking Office Counter, Escalator Information, Height Adjusted Ticket Office Counter, Impaired Mobility Set Down, Induction Loop, Lifts, National Key Toilets, Ticket Barriers, Wheelchairs Available
Cycle Storage Location
There are two cycle stands on the single platform, beyond the steps to the footbridge and just next to the large, fixed sign that advises customers to 'alight here for the East Anglian Railway Museum'.
Cycle Storage Spaces
4 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Rail Replacement Services
Rail replacement bus services pick up and drop off at the bus stop just outside the entrance to the station car park.
This station does not offer
Airport, Bus Services, Car Hire, Car Park, Cycle Hire, Cycle Storage Cctv, Cycle Storage Sheltered, Parking Spaces, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Help Points
Help Points are only available in limited locations
Help points can be found at the following location(s):
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from help point
Lost Property
Staffing Level
Unstaffed
This station does not offer
Left Luggage
CCTV
Yes
Defibrillator
Yes
Information Points
There are information points
Pay Phones
Yes
Printed Local Information
There is no printed information available
This station does not offer
Atm Machine, Baby Change, Bureau De Change, First Class Lounge, Limited Service, Post Box, Request Stop, Shops, Refreshment Facilities, Toilets, Trolleys, Waiting Room, WiFi
Time
Platform
Operator
Cancelled -
