Accessibility Information
There is information about accessibility
Accessible Public Telephones
Yes
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
There are standing height and wheelchair height ticket counters available.
Customer Help Points
Charlton Passenger Assistance Meeting Point 0:
Ticket Office / Booking Hall
The ticket office/booking hall. Please check opening times on the National Rail Enquiries website.
On Platform/ Seating Area
Please wait at the platform or seating area in view of station/on-train staff and make yourself known when the train arrives, or access a help button.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Induction Loop
Induction loops are at designated listening areas
Lift Details
Lift, Platform 1
Operational Announcements : There are no audio announcements or they are not audible in this lift
Lift Controls : Lift controls may not be accessible to some people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths at least 0.9m wide
Lifts
There are lifts
National Key Toilets
Yes
Nearest Accessible Stations
Lewisham
Passenger Assistance
Charlton Passenger Assistance Meeting Point 0
Location :
Ticket Office / Booking Hall
The ticket office/booking hall. Please check opening times on the National Rail Enquiries website.
On Platform/ Seating Area
Please wait at the platform or seating area in view of station/on-train staff and make yourself known when the train arrives, or access a help button.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Yes
Step Free Access
B2, (refer to quick reference guide)
This is a category B2 station. Lift access to platform 1 for services to London, ramped access to platform 2 for services away towards Slade Green and Dartford. Step free interchange via road is about 220 metres.
Step Free Category
B2, (refer to quick reference guide)
Wheelchairs Available
Yes
This station does not offer
Accessible Parking, Accessible Taxis, Escalator Information, Impaired Mobility Set Down, Ticket Barriers
Bus Services
Information to plan your onward journey is available in a printable format here
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
10 spaces
You may leave your cycle in the rack provided however you do so at your own risk.
A dedicated bay for shared e-bikes, such as Lime or Forest, is available at this station. Please park within the bay and follow your operator’s guidance.
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Rail Replacement Services
Bus stop H outside the station (what 3 words: feast.glitz.puzzle)
This station does not offer
Airport, Car Hire, Car Park, Cycle Hire, Cycle Storage Cctv, Cycle Storage Location, Parking Spaces, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
This station has Secure station accreditation - For more information contact 0345 322 7021
Help Points
There are Help Points
On platform
Helpline
Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the ticket office or you can use the help point. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Information Available
Yes - from help point
Lost Property
Yes
Staffing Level
Full time
This station does not offer
Left Luggage
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
24 Hours
Saturday
24 Hours
Sunday
24 Hours
Pay Phones
Yes
Printed Local Information
There is printed information available
Refreshment Facilities
Coffee kiosk
Toilets
Platform 1 - Available during staffing hours
Waiting Room
in booking hall only available when staff are present
This station does not offer
Atm Machine, Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Post Box, Request Stop, Shops, Trolleys, WiFi
Time
Platform
Operator
Cancelled -
