Accessibility Information
There is information about accessibility
Accessible Parking
4
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
There are standing height and wheelchair height ticket counters available.
Customer Help Points
Chatham Passenger Assistance Meeting Point 0:
Ticket Office / Booking Hall
The ticket office/booking hall. Please check opening times on the National Rail Enquiries website.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Impaired Mobility Set Down
Yes
Lift Details
Lift, Platform 2
Operational Announcements : There are audio announcements outside this lift only
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width :
Lift, Platform 1
Operational Announcements : There are audio announcements outside this lift only
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width :
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
Chatham Passenger Assistance Meeting Point 0
Location :
Ticket Office / Booking Hall
The ticket office/booking hall. Please check opening times on the National Rail Enquiries website.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Yes
Step Free Access
A, Compliant step-free access to all platform(s)
This is a category A station. There is step free access to the booking hall from Railway Street. There is step free access via lifts down to all platforms from the booking hall.
If you are in need of assistance, you may request step free access towards London (Platform 1) from the car park and away from London (Platform 2) from the car park.
Step Free Category
A, Compliant step-free access to all platform(s)
Ticket Barriers
Yes
This station does not offer
Accessible Public Telephones, Escalator Information, Induction Loop, Nearest Accessible Stations, Wheelchairs Available
Bus Services
Information to plan your onward journey is available in a printable format here
Car Park - Station Car Park
Name : Station Car Park
Spaces : 276
CCTV : Yes
Free Parking : No
Daily Rate (Tuesday, Wednesday and Thursday) - £9.10
Off peak evening rate (after 18:00) - £3.50
Cycle Storage Cctv
Yes
Cycle Storage Location
downside car park
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
30 spaces
You may leave your cycle in the rack provided however you do so at your own risk.
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop-off/pick-up
Same Side As Station:
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for up to 5 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Parking Spaces
276
Rail Replacement Services
Bus stop B in the bus interchange, to the right of the station entrance
Taxi Rank
There is taxi provision
Taxi Rank
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is partially covered
Ramp : Ramps can only be deployed from the side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Car Hire, Cycle Hire, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
This station has Secure station accreditation - For more information contact 0345 322 7021
Help Points
Help Points are only available in limited locations
On platform
Helpline
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point.
Information Available
Yes - from help point
Lost Property
Yes
Staffing Level
Full time
This station does not offer
Left Luggage
Atm Machine
Yes
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
24 Hours
Printed Local Information
There is accessible printed information available
Shops
Yes
Refreshment Facilities
Buffet platform 1, Starbucks in booking hall and Selecta vending machines on platforms 1&2
Toilets
Platform 1 & 2 - Available during staffing hours
Waiting Room
There are heated waiting rooms on platform 1 and 2 - Only available up to 20:00
This station does not offer
Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Trolleys, WiFi
Time
Platform
Operator
Cancelled -
