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Chelmsford station Duke Street Chelmsford Essex
CM1 1HT
February 2024: The waiting room on platform 1 (for trains towards London) is currently closed while an electrical fault is resolved.
Details of nearest taxis are shown on station information poster
Assistance is provided by station staff during the hours of train service operation. Booking is recommended.
What assistance is available for customers using this station?
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
This station has step free access to both platforms via lifts.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the customer information office on the relevant platform.
Accessible Public Telephones, Customer Help Points, Impaired Mobility Set Down
Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
There is a dedicated Cycle Point with free cycle parking, secure cycle parking, and premium cycle parking located in Park Road, opposite the station.
'First' operates a network of frequent local bus routes around Chelmsford and to nearby towns. For route maps and timetables: www.firstgroup.com/ukbus
Buy a Chelmsford PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the town. For details: www.plusbus.info
Bus stops are located outside the station on Duke Street.
Rail replacement bus services pick up and drop off at the bus stops on Victoria Road, by the station entrance.
There is a taxi rank outside the station.
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Left Luggage
Ume Garden's Sushi & Bento
Self-service vending machines providing cold drinks and snacks
Free water refill point located inside the the ticket barriers on the station concourse
There are male and female toilets located in the station buildings on Platform 1 (for trains towards London) and also on Platform 2 (for trains towards Colchester and Ipswich). An accessible toilet is available for radar key holders and is located on the ground floor, near the lifts. All toilets at this station are scheduled to be open at the following times:
Monday - Friday 05:00 - 23:00Saturday 05:00 - 23:00Sunday 08:00 - 23:00
The waiting room on Platform 2 (for trains towards Colchester and Ipswich) opens at 08:00 on Sunday's.
First Class Lounge
Time
Platform
Operator
Cancelled -
Last updated:
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