Chelmsford

Chelmsford station
Duke Street
Chelmsford
Essex
CM1 1HT
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Chelmsford at a glance

  • Ticket Office
  • Ticket Machine
  • Prepurchase Collection
  • Car Park
  • Step Free Access
  • Toilets
  • WiFi
  • Bus Services
  • Cycle Storage Sheltered

Station details

Accessible Booking Office Counter

Yes

Accessible Taxis

Details of nearest taxis are shown on station information poster

Accessible Ticket Machines

Yes

Customer Help Points

Assistance meeting point is the customer information office on the relevant platform.

Induction Loop

Yes

National Key Toilets

Yes

Ramp For Train Access

Yes

Staff Help Available

Monday to Sunday – 24 hours

Assistance is provided by station staff during the hours of train service operation. Booking is recommended.

What assistance is available for customers using this station?

  • Board and alight
  • Ramp assistance
  • Luggage (on and off train only)
  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By speaking with a member of station staff
  • By calling 0345 600 7245 (option 4)
  • By selecting the help button on one of the ticket machines at this station

Step Free Access

This station has step free access to both platforms via lifts.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the customer information office on the relevant platform.

Wheelchairs Available

Yes

This station does not offer

Accessible Public Telephones, Impaired Mobility Set Down

Penalty Fares

Applicable Operators: Greater Anglia

Prepurchase Collection

Yes

Smartcards

Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart


SmartcardIssue : Yes
SmartcardTopup : Yes
SmartcardValidator : Yes

Ticket Machine

Yes

Ticket Office

Monday to Friday – 05:50 to 22:00 Saturday – 05:50 to 22:00 Sunday – 07:00 to 23:00

Bus Services

'First' operates a network of frequent local bus routes around Chelmsford and to nearby towns. For route maps and timetables: www.firstgroup.com/ukbus

Buy a Chelmsford PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the town. For details: www.plusbus.info

Bus stops are located outside the station on Duke Street.

Car Park

Station Car Park - 137 spaces
Monday to Friday – 24 hours Saturday – 24 hours Sunday – 24 hours
Car Parking Charges
Daily ticket: £8.70
Weekly ticket: £42.00
Monthly ticket: £190.00
Three Monthly ticket: £535.00
Annual ticket: £1,870.00

£13.05 Weekend fare (from 1000 Friday - 0400 Monday)

£61.00 Flexi ticket

Cycle Storage Availability

Yes

Cycle Storage Cctv

Yes

Cycle Storage Location

There is a dedicated Cycle Point with free cycle parking, secure cycle parking, and premium cycle parking located in Park Road, opposite the station.

Cycle Storage Sheltered

Yes

Cycle Storage Spaces

960 spaces

Cycle Storage Type

Compound, Stands

Rail Replacement Services

Rail replacement bus services pick up and drop off at the bus stops on Victoria Road, by the station entrance.

Taxi Rank

There is a taxi rank outside the station.

Customer Service

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Lost Property

Monday to Sunday – 24 hours All Bank Holidays – 24 hours

Staffing Level

Full time

This station does not offer

Left Luggage

Atm Machine

Yes

Baby Change

Yes

Refreshment Facilities

Coffee Link

Coffee Station

Costa Coffee

Puccino's Deli

Ume Garden's Sushi & Bento

Self-service vending machines providing cold drinks and snacks

Free water refill point located inside the the ticket barriers on the station concourse

Toilets

There are male and female toilets located in the station buildings on Platform 1 (for trains towards London) and also on Platform 2 (for trains towards Colchester and Ipswich). An accessible toilet is available for radar key holders and is located on the ground floor, near the lifts. All toilets at this station are scheduled to be open at the following times:

Monday - Friday 05:00 - 23:00Saturday 05:00 - 23:00Sunday 08:00 - 23:00

Waiting Room

The waiting rooms are located in the station buildings and can be accessed from Platform 1 (for trains towards London), and Platform 2 (for trains towards Colchester and Ipswich).

WiFi

Find WiFi Hotspots around Chelmsford station

This station does not offer

First Class Lounge

Buy train tickets to any destination in Britain – no booking fee

Departures and arrivals from Chelmsford

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