Chelmsford

Chelmsford station
Duke Street
Chelmsford
Essex
CM1 1HT

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Chelmsford at a glance

Ticket Office
Ticket Machine
Prepurchase Collection
Car Park
Onward Travel
Cycle Storage
Step Free Access
Toilets
WiFi

Station details

Accessibility and mobility access
- Accessible Booking Office Counter
- Accessible Taxis
  
  Details of nearest taxis are shown on station information poster
- Accessible Ticket Machines
- Height Adjusted Ticket Office Counter
- Induction Loop
- National Key Toilets
- Ramp For Train Access
- Staff Help Available
  Monday to Sunday – 24 hours
  
  Assistance is provided by station staff during the hours of train service operation. Booking is recommended.
  What assistance is available for customers using this station?
  - Board and alight
  - Ramp assistance
  - Luggage (on and off train only)
  - Ticket sale on board
  How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
  - By speaking with a member of station staff
  - By calling 0345 600 7245 (option 4)
  - By selecting the help button on one of the ticket machines at this station
- Step Free Access
  
  This station has step free access to both platforms via lifts.
  This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
  Assistance meeting point is the customer information office on the relevant platform.
- Wheelchairs Available
- This station does not offer
  
  Accessible Public Telephones, Customer Help Points, Impaired Mobility Set Down
Buying / collecting tickets
- Penalty Fares
  
  LE
- Prepurchase Collection
- Smartcards
  
  Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
  
  SmartcardIssue : Yes
  SmartcardValidator : Yes
- Ticket Machine
- Ticket Office
  
  Monday to Friday – 05:50 to 22:00 Saturday – 05:50 to 22:00 Sunday – 07:00 to 23:00
Getting to / from the station
- Car Park
  
  Station Car Park - 122 spaces
  Monday to Friday – 24 hours Saturday – 24 hours Sunday – 24 hours
  
  Car Parking Charges
  Daily ticket: £7.00
  Weekly ticket: £37.00
  Monthly ticket: £164.00
  Three Monthly ticket: £468.00
  Annual ticket: £1,638.00
  Saturday: £5.00
  Sunday: £5.00
- Cycle Storage
  
  Storage Space: 960 spaces
  Cycle Shelter Provided: Yes
  Cctv: true
  Storage location:
  There is a dedicated Cycle Point with free cycle parking, secure cycle parking, and premium cycle parking located in Park Road, opposite the station.
- Onward Travel
  
  'First' operates a network of frequent local bus routes around Chelmsford and to nearby towns. For route maps and timetables: www.firstgroup.com/ukbus
  Buy a Chelmsford PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the town. For details: www.plusbus.info
  Bus stops are located outside the station on Duke Street.
- Rail Replacement Services
  
  Rail replacement bus services pick up and drop off at the bus stops on Victoria Road, by the station entrance.
- Taxi Rank
  
  There is a taxi rank outside the station.
Staffing and general services
- Customer Service
  
  Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
  The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
  Closed on Christmas Day and Boxing Day.
- Lost Property
  
  Monday to Sunday – 24 hours All Bank Holidays – 24 hours
- Staffing Level
  
  Fulltime
- This station does not offer
  
  Left Luggage
Station Facilities
- Atm Machine
- Baby Change
- Refreshment Facilities
  
  Coffee Link
  Costa Coffee
  Puccino's Deli
  Ume Garden's Sushi & Bento
  Self-service vending machines providing cold drinks and snacks
  Free water refill point located inside the the ticket barriers on the station concourse
- Toilets
  
  There are male and female toilets located in the station buildings on Platform 1 (for trains towards London) and also on Platform 2 (for trains towards Colchester and Ipswich). An accessible toilet is available for radar key holders and is located on the ground floor, near the lifts. All toilets at this station are scheduled to be open at the following times:
  Monday - Friday 05:00 - 23:00Saturday 05:00 - 23:00Sunday 08:00 - 23:00
- Waiting Room
  
  The waiting room on Platform 2 (for trains towards Colchester and Ipswich) opens at 08:00 on Sunday's.
- WiFi
  
  Find WiFi Hotspots around Chelmsford station
- This station does not offer
  
  First Class Lounge

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Chelmsford

Chelmsford at a glance

Station details

Accessible Booking Office Counter

Accessible Taxis

Accessible Ticket Machines

Height Adjusted Ticket Office Counter

Induction Loop

National Key Toilets

Ramp For Train Access

Staff Help Available

Step Free Access

Wheelchairs Available

This station does not offer

Penalty Fares

Prepurchase Collection

Smartcards

Ticket Machine

Ticket Office

Car Park

Cycle Storage

Onward Travel

Rail Replacement Services

Taxi Rank

Customer Service

Lost Property

Staffing Level

This station does not offer

Atm Machine

Baby Change

Refreshment Facilities

Toilets

Waiting Room

WiFi

This station does not offer

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