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Chelmsford station Duke Street Chelmsford Essex
CM1 1HT
Accessible Booking Office Counter
Yes
Accessible Taxis
Details of nearest taxis are shown on station information poster
Accessible Ticket Machines
Yes
Customer Help Points
Assistance meeting point is the customer information office on the relevant platform.
Induction Loop
Yes
National Key Toilets
Yes
Ramp For Train Access
Yes
Staff Help Available
Assistance is provided by station staff during the hours of train service operation. Booking is recommended.
What assistance is available for customers using this station?
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
Step Free Access
This station has step free access to both platforms via lifts.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the customer information office on the relevant platform.
Wheelchairs Available
Yes
This station does not offer
Accessible Public Telephones, Impaired Mobility Set Down
Bus Services
'First' operates a network of frequent local bus routes around Chelmsford and to nearby towns. For route maps and timetables: www.firstgroup.com/ukbus
Buy a Chelmsford PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the town. For details: www.plusbus.info
Bus stops are located outside the station on Duke Street.
Car Park
ÂŁ12.00 Weekend fare (from 1000 Friday - 0400 Monday)
ÂŁ56.00 Flexi ticket
Cycle Storage Availability
Yes
Cycle Storage Cctv
Yes
Cycle Storage Location
There is a dedicated Cycle Point with free cycle parking, secure cycle parking, and premium cycle parking located in Park Road, opposite the station.
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
960 spaces
Cycle Storage Type
Compound, Stands
Rail Replacement Services
Rail replacement bus services pick up and drop off at the bus stops on Victoria Road, by the station entrance.
Taxi Rank
There is a taxi rank outside the station.
Customer Service
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Lost Property
Staffing Level
Full time
This station does not offer
Left Luggage
Atm Machine
Yes
Baby Change
Yes
Refreshment Facilities
Ume Garden's Sushi & Bento
Self-service vending machines providing cold drinks and snacks
Free water refill point located inside the the ticket barriers on the station concourse
Toilets
There are male and female toilets located in the station buildings on Platform 1 (for trains towards London) and also on Platform 2 (for trains towards Colchester and Ipswich). An accessible toilet is available for radar key holders and is located on the ground floor, near the lifts. All toilets at this station are scheduled to be open at the following times:
Monday - Friday 05:00 - 23:00Saturday 05:00 - 23:00Sunday 08:00 - 23:00
Waiting Room
The waiting rooms are located in the station buildings and can be accessed from Platform 1 (for trains towards London), and Platform 2 (for trains towards Colchester and Ipswich).
This station does not offer
First Class Lounge
Time
Platform
Operator
Cancelled -
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