Accessibility Information
There is information about accessibility
Accessible Parking
4
Accessible Ticket Machines
Yes
Customer Help Points
Chelsfield Passenger Assistance Meeting Point 0:
Ticket Office / Booking Hall
The Ticket Office / Booking Hall. Please check opening times.
Platform
Please wait at the platform shelter/seating in view of station/on-train staff and make yourself known when the train arrives, or access a help button.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Induction Loop
Induction loops are throughout this station
Nearest Accessible Stations
Orpington
Passenger Assistance
Chelsfield Passenger Assistance Meeting Point 0
Location :
Ticket Office / Booking Hall
The Ticket Office / Booking Hall. Please check opening times.
Platform
Please wait at the platform shelter/seating in view of station/on-train staff and make yourself known when the train arrives, or access a help button.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Yes
Step Free Access
B1, (refer to quick reference guide)
This is a category B1 station. Step free access to platform 1 from Station Approach Road. Steep ramp to access Platform 2 from Warren Road. Step free interchange via road and steep paths in excess of 400metres. Step access between the platforms is via a footbridge.
Step Free Category
B1, (refer to quick reference guide)
Wheelchairs Available
Yes
This station does not offer
Accessible Public Telephones, Accessible Taxis, Accessible Booking Office Counter, Escalator Information, Impaired Mobility Set Down, Lifts, National Key Toilets, Ticket Barriers
Bus Services
Information to plan your onward journey is available in a printable format here
Car Park - Station Car Park
Name : Station Car Park
Spaces : 37
CCTV : Yes
Free Parking : No
Daily : £0.00
Weekly : £0.00
Monthly : £101.40
Annual : £1,098.00
Operator : APCOA Parking
Telephone : 0330 333 9232
Email : general.enquiries@apcoa.com
Cycle Storage Location
Bike parking available on Platform 1 and 2
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
24 spaces
You may leave your cycle in the rack provided however you do so at your own risk.
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Parking Spaces
37
Rail Replacement Services
This station does not offer
Airport, Car Hire, Cycle Hire, Cycle Storage Cctv, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
This station has Secure station accreditation - For more information contact 0345 322 7021
Help Points
There are Help Points
On platform
Helpline
Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the ticket office or you can use the help point on the platform. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. There are no staff on the trains that call at this station that can assist. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Information Available
Yes - from help point
Lost Property
Yes
Staffing Level
Part time
This station does not offer
Left Luggage
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
24 Hours
Saturday
24 Hours
Sunday
24 Hours
Post Box
Yes
Printed Local Information
There is printed information available
Refreshment Facilities
Selecta vending machine
Toilets
Booking Hall - Available during staffing hours
Waiting Room
Booking Hall and Platforms
This station does not offer
Atm Machine, Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Request Stop, Shops, Trolleys, WiFi
Time
Platform
Operator
Cancelled -
