The ticket office will have the following changes to planned availability: Thursday 15 October - 08:45 - 17:00 Saturday 17 October - 08:45 - 17:00 Tickets can be bought from the ticket machine or digitally.
Accessibility Information
There is information about accessibility
Accessible Parking
17
Accessible Public Telephones
Yes
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Customer Help Points
Cheltenham Spa Passenger Assistance Meeting Point 0:
Main Entrance
Meeting Point: The Passenger assistance office.
The passenger assistance office is located past the main entrance gateline, next to the station bridge.
Height Adjusted Ticket Office Counter
There is no Low-Level counter here
Impaired Mobility Set Down
Set- Down / Pick up Points are available at the station entrance.
Passenger Assistance Meeting Point: The Passenger assistance office. The passenger assistance office is located past the main entrance gateline, next to the station bridge.
National Key Toilets
Yes
Passenger Assistance
Cheltenham Spa Passenger Assistance Meeting Point 0
Location :
Main Entrance
Meeting Point: The Passenger assistance office.
The passenger assistance office is located past the main entrance gateline, next to the station bridge.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Meeting point: Customer assist office.
Step Free Access
B2, (refer to quick reference guide)
Step free Category B2 station - step free access available to both platforms via steep ramps to each platform.
Step Free Category
B2, (refer to quick reference guide)
Ticket Barriers
Yes
Wheelchairs Available
Yes
This station does not offer
Accessible Booking Office Counter, Escalator Information, Induction Loop, Lifts, Nearest Accessible Stations
Airport
Find out more about links from GWR stations to airports.
Bus Services
Information to plan your onward journey is available in a printable format here
Car Park - Station Car Park
Name : Station Car Park
Spaces : 286
CCTV : No
Free Parking : No
Find out more about car parking at this station.
Cycle Hire
Compass Holidayscompass-holidays.com01242 250 642located on platform
Cycle Storage Cctv
Yes
Cycle Storage Location
Platform 1 and car park
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
134 spaces
Please note: cycles can be carried on our trains free of charge restrictions apply find out more here
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop off and pick up point on Gloucester Road
Same Side As Station: The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for up to 5 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Point 2: Drop off and pick up point on Queens Road
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for more than 5 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Parking Spaces
286
Rail Replacement Services
Front of the station, or as directed by signs.
Taxi Rank
There is taxi provision
Taxi rank, (taxi marked parking) via Queens Road
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is uncovered
Ramp : Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
Taxi rank, (taxi and bus only parking) via Queens Road (station car park)
Configuration : Taxis can pick up and wait at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is uncovered
Ramp : Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Car Hire, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
Please visit GWR Help & Support. Or contact our social media team @gwrhelp.
Help Points
There are Help Points
All Help Points have induction loops
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from help point
Lost Property
Find out more here
Staffing Level
Full time
This station does not offer
Left Luggage
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
05:00:00.000 - 01:35:00.000
Saturday
05:00:00.000 - 23:35:00.000
Sunday
09:00:00.000 - 00:00:00.000
Pay Phones
Yes
Printed Local Information
There is printed information available
Refreshment Facilities
Yes
Toilets
The toilets are located on the Entrance Level. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request.
Trolleys
Yes
Waiting Room
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday
05:45:00.000 - 20:15:00.000
Saturday
05:45:00.000 - 19:15:00.000
Sunday
09:00:00.000 - 20:15:00.000
WiFi
Connect to "GWR Free Station WiFi"
This station does not offer
Atm Machine, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Post Box, Request Stop, Shops
Time
Platform
Operator
Cancelled -
