Accessibility Information
There is information about accessibility
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Customer Help Points
Chepstow Passenger Assistance Meeting Point 0:
Platform
On the platform in view of the on-train staff
Height Adjusted Ticket Office Counter
There is no Low-Level counter here
Induction Loop
Induction loops are throughout this station
Nearest Accessible Stations
Lydney, Severn Tunnel Junction
Passenger Assistance
Chepstow Passenger Assistance Meeting Point 0
Location :
Platform
On the platform in view of the on-train staff
Ramp For Train Access
Ramps are available on the train to provide assistance
Staff Help Available
There are no platform staff available at this station. Assistance will be provided by the Conductor on the train.
Step Free Access
B3, step-free access only to some platforms
Category B3.
Step free access is available to Platform 2 (to Gloucester). Platform 1 (for Newport) is only accessible via a footbridge.
Step Free Category
B3, step-free access only to some platforms
This station does not offer
Accessible Parking, Accessible Public Telephones, Accessible Booking Office Counter, Escalator Information, Impaired Mobility Set Down, Lifts, National Key Toilets, Ticket Barriers, Wheelchairs Available
Car Park - Chepstow Station Car Park
Name : Chepstow Station Car Park
Spaces : 11
CCTV : No
Free Parking : Yes
Operator : Transport for Wales
Telephone : 03333 211 202
Cycle Hire
There are no cycle hire facilities at this station.
Cycle Storage Availability
Yes
Parking Spaces
11
Rail Replacement Services
Local bus stop on Tesco access road, off Station Road.
Taxi Rank
There is taxi provision
Taxi Rank
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is via controlled roadway crossing
Covered : The taxi rank is uncovered
Ramp : Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Bus Services, Car Hire, Cycle Storage Cctv, Cycle Storage Location, Cycle Storage Sheltered, Cycle Storage Spaces, Cycle Storage Type, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
Contact our Customer Relations team directly via the Transport for Wales Website.
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from ticket office
Lost Property
Yes
Staffing Level
Part time
This station does not offer
Help Points, Left Luggage
Information Points
There are information points
Printed Local Information
There is no printed information available
Refreshment Facilities
Café
This station does not offer
Atm Machine, Baby Change, Bureau De Change, CCTV, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Shops, Toilets, Trolleys, Waiting Room
Time
Platform
Operator
Cancelled -
