The ticket office at Chertsey will be closed on Saturday 10 October 2026.
Accessibility Information
There is no information about accessibility
Accessible Parking
1
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Customer Help Points
Chertsey Impaired Mobility Set Down:
Not available
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Induction Loop
Induction loops are at designated listening areas
Passenger Assistance
Chertsey Impaired Mobility Set Down
Location :
Not available
Ramp For Train Access
Ramps are kept at this station to provide assistance
Step Free Access
B1, (refer to quick reference guide)
Step-free category B1 Station. Level access to Platform 1 (for trains towards Weybridge). Step-free access to Platform 2 (for trains towards Virginia Water) via separate entrance and short ramp at approx 1:9 gradient. Step-free access between platforms via level crossing (full barrier).
Step Free Category
B1, (refer to quick reference guide)
This station does not offer
Accessible Public Telephones, Accessible Booking Office Counter, Escalator Information, Impaired Mobility Set Down, Lifts, National Key Toilets, Nearest Accessible Stations, Staff Help Available, Ticket Barriers, Wheelchairs Available
Bus Services
Information to plan your onward journey is available in a printable format here
Car Park - Chertsey Car Park
Name : Chertsey Car Park
Spaces : 19
CCTV : No
Free Parking : No
RingGo Code 77467.
Hourly rate available from 1200 from RingGo ONLY.
Bank Holiday £3.00.
Off-Peak from 1200 Monday to Friday.
Blue Badge parking
Parking spaces for Blue Badge holders are available at many of our stations. A valid European Blue Parking Badge must be clearly displayed when you park in a disabled parking space.
Parking is complimentary for Blue Badge holders who register via the link below. Where there are blue-badge parking spaces in short stay areas, charges do not apply but you must not park for longer than 20 minutes.
Register for Complimentary Blue Badge Parking.
Cycle Storage Cctv
Yes
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
16 spaces
Cycle Storage Type
Racks
Cycle Storage Availability
Yes
Parking Spaces
19
Rail Replacement Services
Eastworth Road
Bus Stop B: buses towards Virginia Water.
Bus Stop C: Buses towards Weybridge and Woking.
Taxi Rank
There is taxi provision
Taxi Rank
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is via controlled roadway crossing
Covered : The taxi rank is uncovered
Ramp : Ramps can be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Car Hire, Cycle Hire, Cycle Storage Location, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
Please contact our Customer Service Centre on 0345 6000 650
Help Points
Customer Help points are located on every platform
Helpline
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by station staff during the morning peak, and at all other times by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj
Information Available
Yes - from ticket office
Lost Property
Yes
Staffing Level
Part time
This station does not offer
Left Luggage
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
06:30:00.000 - 12:00:00.000
Saturday
10:00:00.000 - 13:00:00.000
Sunday
Unavailable
Printed Local Information
There is no printed information available
Waiting Room
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday
06:30:00.000 - 12:00:00.000
Saturday
10:00:00.000 - 13:00:00.000
Sunday
Unavailable
Public Holidays
10:00:00.000 - 13:00:00.000
This station does not offer
Atm Machine, Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Shops, Refreshment Facilities, Toilets, Trolleys
Time
Platform
Operator
Cancelled -
