Accessibility Information
There is no information about accessibility
Accessible Parking
5
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Yes
Customer Help Points
Cheshunt Passenger Assistance Meeting Point 0:
Ticket Office
Meeting point is the ticket office when open. Station staffed part time. Please check opening times on National Rail Enquiries.
Taxi
Taxi can be provided when ticket office closed. Meeting point outside the station
Height Adjusted Ticket Office Counter
There is no Low-Level counter here
National Key Toilets
Yes
Passenger Assistance
Cheshunt Passenger Assistance Meeting Point 0
Location :
Ticket Office
Meeting point is the ticket office when open. Station staffed part time. Please check opening times on National Rail Enquiries.
Taxi
Taxi can be provided when ticket office closed. Meeting point outside the station
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Driver only operated services. Assistance at this station is provided by a staff member during below hours hours. Outside of these hours it is recommended that customers use Broxbourne (4 miles north) for trains to London or Cambridge. An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended.
Step Free Access
B1, (refer to quick reference guide)
This station has step free access to both platforms from either side of Windmill Lane Level Crossing, approximately 75 metres walking route from one to the other. A stepped footbridge exists between platforms.
This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the Ticket Office.
Step Free Category
B1, (refer to quick reference guide)
Ticket Barriers
Cheshunt station has Secure Station Acreditation
This station does not offer
Accessible Public Telephones, Escalator Information, Impaired Mobility Set Down, Induction Loop, Lifts, Nearest Accessible Stations, Wheelchairs Available
Bus Services
Buses operate from outside the station. Cheshunt is a PlusBus location click here to see the PlusBus map
Car Park - Premier Car Park
Name : Premier Car Park
Spaces : 0
CCTV : No
Free Parking : No
Annual : £2,730.00
Operator : Saba Park Services UK Limited
Telephone : 0330 123 5247
Email : customersupport.uk@sabagroup.com
Cycle Storage Cctv
Yes
Cycle Storage Location
Platform
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
78 spaces
Cycle Storage Type
Stands, Racks
Cycle Storage Availability
Yes
Parking Spaces
171
Rail Replacement Services
London Overground substitute buses only, bus stop outside station entrance.
Taxi Rank
There is taxi provision
Taxi rank
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is uncovered
Ramp : Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Car Hire, Cycle Hire, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
Monday-Saturday 08:00-20:00 Sunday 10:00-20:00 Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Help Points
Help Points are only available in limited locations
Help points available on each platform.
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from ticket office
Yes - from help point
Lost Property
Staffing Level
Part time
This station does not offer
Left Luggage
Atm Machine
Yes
CCTV
Yes
Information Points
There are no information points
Shops
Passport Photo Booth
Refreshment Facilities
Coffee kiosk
Waiting Room
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday
06:00:00.000 - 19:00:00.000
Sunday
07:45:00.000 - 15:30:00.000
This station does not offer
Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Printed Local Information, Request Stop, Toilets, Trolleys
Time
Platform
Operator
Cancelled -
