Accessibility Information
There is information about accessibility
Accessible Parking
1
Accessible Public Telephones
Yes
Accessible Ticket Machines
Yes
Customer Help Points
Chiswick Passenger Assistance Meeting Point 0:
Platform
Wait at the platform assisted boarding point, or on the platform in view of station/on-train staff and make yourself known when the train arrives.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Passenger Assistance
Chiswick Passenger Assistance Meeting Point 0
Location :
Platform
Wait at the platform assisted boarding point, or on the platform in view of station/on-train staff and make yourself known when the train arrives.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Step Free Access
B2, (refer to quick reference guide)
Step-free category B2 Station. Level access to Platform 1 (for trains towards London Waterloo). Short ramp at approx 1:7 gradient to Platform 2 (for trains towards Hounslow) via separate entrance. No reasonable step-free access between platforms.
Step Free Category
B2, (refer to quick reference guide)
This station does not offer
Accessible Taxis, Accessible Booking Office Counter, Escalator Information, Impaired Mobility Set Down, Induction Loop, Lifts, National Key Toilets, Nearest Accessible Stations, Staff Help Available, Ticket Barriers, Wheelchairs Available
Bus Services
Information to plan your onward journey is available in a printable format here
Car Park - Chiswick Car Park
Name : Chiswick Car Park
Spaces : 5
CCTV : No
Free Parking : No
RingGo Code 77505.
Hourly rate available from 1200 from RingGo ONLY.
Bank Holiday £2.20.
Off-Peak from 1200 Monday to Friday.
Blue Badge parking
Parking spaces for Blue Badge holders are available at many of our stations. A valid European Blue Parking Badge must be clearly displayed when you park in a disabled parking space.
Parking is complimentary for Blue Badge holders who register via the link below. Where there are blue-badge parking spaces in short stay areas, charges do not apply but you must not park for longer than 20 minutes.
Register for Complimentary Blue Badge Parking.
Cycle Storage Cctv
Yes
Cycle Storage Location
Platform 2 and car park
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
50 spaces
Cycle Storage Type
Racks
Cycle Storage Availability
Yes
Parking Spaces
5
Rail Replacement Services
Engineering works and roadworks will be occurring on Sunday 8 February 2026. Buses will be replacing trains. Due to the roadworks, the rail replacement bus stops will be in a different location to normal. They will be on Burlington Lane. Stop U towards Barnes and Stop T towards Kew Bridge.
Towards Barnes: Burlington Lane Bus Stop A - Not Sunday 8 February 2026
Towards Kew Bridge: Burlington Lane Bus Stop B - Not Sunday 8 February 2026
This station does not offer
Airport, Car Hire, Cycle Hire, Drop Off Pick Up, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
Please contact our Customer Service Centre on 0345 6000 650
Help Points
Customer Help points are located on every platform
Helpline
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj</p>
Information Available
Yes - from help point
Lost Property
Yes
Staffing Level
Part time
This station does not offer
Left Luggage
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
06:15:00.000 - 10:15:00.000
Saturday
Unavailable
Sunday
Unavailable
Pay Phones
Yes
Printed Local Information
There is accessible printed information available
Refreshment Facilities
Yes
This station does not offer
Atm Machine, Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Post Box, Request Stop, Shops, Toilets, Trolleys, Waiting Room
Time
Platform
Operator
Cancelled -
