Accessibility Information
There is information about accessibility
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Yes
Customer Help Points
City Thameslink Passenger Assistance Meeting Point 0:
Assistance Meeting Point
On the Ludgate Hill station concourse. If no staff are present, please contact staff at the ticket gates, ticket office or platform.
Height Adjusted Ticket Office Counter
There is no Low-Level counter here
There is no counter here
Lift Details
Lift, Ludgate Hill Entrance to Platform 2
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift requires wheelchair users to reverse in or out
Opening Width : Lift has clear door widths at least 0.8m wide
Lift, Ludgate Hill Entrance to Platform 1
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift requires wheelchair users to reverse in or out
Opening Width : Lift has clear door widths at least 0.8m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
City Thameslink Passenger Assistance Meeting Point 0
Location :
Assistance Meeting Point
On the Ludgate Hill station concourse. If no staff are present, please contact staff at the ticket gates, ticket office or platform.
Ramp For Train Access
Ramps are kept at this station to provide assistance
This station has level access between train and platform without assistance from staff.
Staff Help Available
This station has level access between train and platform without assistance from staff.
Step Free Access
A, Compliant step-free access to all platform(s)
This is a Category B1 station: The Ludgate Hill entrance has step-free access (via lifts) to both platforms. The Holborn Viaduct entrance provides access to both platforms via stairs/escalators only. The Ludgate Hill and Holborn Viaduct entrances are approx. 350m apart via the street).
The Assistance Meeting Point is by the ticket office.
Step Free Category
A, Compliant step-free access to all platform(s)
Ticket Barriers
Yes
Wheelchairs Available
Yes
This station does not offer
Accessible Parking, Accessible Public Telephones, Accessible Taxis, Escalator Information, Impaired Mobility Set Down, Induction Loop, Nearest Accessible Stations
Bus Services
Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.
Cycle Storage Cctv
Yes
Cycle Storage Location
Located in Pilgrim Street.
Cycles are left at owners risk. Abandoned cycles may be removed
Cycle Storage Spaces
28 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Rail Replacement Maps
Rail Replacement Bus Map - City Thameslink - https://assets.nationalrail.co.uk/e8xgegruud3g/3pwSm7bFcM5OzVQOteJ0dP/a6c5d9cbc18a18d8ef9b6a1c9febdad4/2025-01_CI_TL_RRB_CTK_DR.pdf
Rail Replacement Services
Please click the link for details regarding the rail replacement bus location.
This station does not offer
Airport, Car Hire, Car Park, Cycle Hire, Cycle Storage Sheltered, Drop Off Pick Up, Parking Spaces, Port, Taxi Rank
Announcements
Announcements are made both visually and audibly
Help Points
There are Help Points
The Assistance Meeting Point is by the ticket office.
Helpline
If you choose to travel unbooked (turn up and go), when the station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.
Trains calling at this station do not have on board staff. Alternatively, you can arrange assistance by:
Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
Accessibility at the station - Thameslink.
Information Available
Yes - from help point
Lost Property
If you have lost something at a Thameslink station or onboard a Thameslink train, please visit the Thameslink Website and use the webform to register your lost item.
Some Thameslink trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations.
If you have found an item of lost property, please hand it in to a member of staff.
Staffing Level
Part time
This station does not offer
Customer Service, Left Luggage
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
05:00:00.000 - 23:30:00.000
Saturday
08:00:00.000 - 21:00:00.000
Sunday
Unavailable
Printed Local Information
There is accessible printed information available
Shops
Yes
Refreshment Facilities
Yes
This station does not offer
Atm Machine, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Toilets, Trolleys, Waiting Room, WiFi
Time
Platform
Operator
Cancelled -
