Colchester

Colchester [North] station
Station Approach Road
Colchester
Essex
CO1 1XD

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Station Message

As a result of essential structural and maintenance works taking place in the station car park at Colchester station, a traffic light system is currently in place and customers using the car park are therefore advised to allow extra time for their journeys.

Colchester at a glance

Ticket Office
Ticket Machine
Prepurchase Collection
Car Park
Onward Travel
Cycle Storage
Step Free Access
Toilets
WiFi

Station details

Accessibility and mobility access
- Accessible Booking Office Counter
- Accessible Taxis
  
  Details of nearest taxis are shown on station information poster
- Accessible Ticket Machines
- Height Adjusted Ticket Office Counter
- Induction Loop
- National Key Toilets
- Ramp For Train Access
- Staff Help Available
  Monday to Sunday – 24 hours
  
  Assistance is provided by station staff during the hours of train service operation. Booking is recommended.
  What assistance is available for customers using this station?
  - Board and alight
  - Ramp assistance
  - Luggage (on and off train only)
  - Ticket sale on board
  How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
  - By speaking with a member of station staff
  - By calling 0345 600 7245 (option 4)
  - By selecting the help button on one of the ticket machines at this station
- Step Free Access
  
  This station has step free access to all platforms. However, customers with restricted mobility are advised to arrive on the London bound side of the station (which is accessed via the entrance off Station Way before the railway bridge), as the lifts are quicker and easier to operate than the chair lift in the Ipswich / Norwich bound ticket hall. It is quite a long and steep walking route to get from one side of the station to the other.
  This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
  Assistance meeting point is the customer information office on Platform 4.
- Wheelchairs Available
- This station does not offer
  
  Accessible Public Telephones, Customer Help Points, Impaired Mobility Set Down
Buying / collecting tickets
- Penalty Fares
  
  LE
- Prepurchase Collection
- Smartcards
  
  Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
  
  SmartcardIssue : Yes
  SmartcardValidator : Yes
- Ticket Machine
- Ticket Office
  
  Monday to Friday – 05:00 to 22:00 Saturday – 05:30 to 21:00 Sunday – 06:00 to 21:00
Getting to / from the station
- Car Park
  
  Station Car Park - 1373 spaces
  Monday to Friday – 24 hours Saturday – 24 hours Sunday – 24 hours
  
  Car Parking Charges
  Daily ticket: £11.00
  Weekly ticket: £44.00
  Monthly ticket: £172.00
  Three Monthly ticket: £490.00
  Annual ticket: £1,716.00
  Saturday: £5.00
  Sunday: £5.00
- Cycle Storage
  
  Storage Space: 576 spaces
  Cycle Shelter Provided: Yes
  Cctv: true
  Storage location:
  There are 27 cycle stands and 60 cycle parking spaces located at the front of the main station carpark, near the taxi rank, along with a secure cycle parking compound providing 101 spaces. Opposite the entrance to the other side of the station (for trains towards London), there are 96 cycle parking spaces next to the accessible car parking bays, a further 20 cycle parking spaces further down the access road, and another secure cycle parking compound providing 144 spaces is next to the station building, adjacent to Platforms 4 and 5. The secure cycle parking areas require smartcard access - please speak with station staff for further details.
- Onward Travel
  
  Colchester & Wivenhoe is a PlusBus location click here to see the PlusBus map
- Rail Replacement Services
  
  Rail replacement bus services pick up and drop off at the bus stops on the station forecourt, outside the main station entrance.
- This station does not offer
  
  Taxi Rank
Staffing and general services
- Customer Service
  
  Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
  The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
  Closed on Christmas Day and Boxing Day.
- Lost Property
  
  Monday to Sunday – 24 hours All Bank Holidays – 24 hours
- Staffing Level
  
  Fulltime
- This station does not offer
  
  Left Luggage
Station Facilities
- Atm Machine
- Baby Change
- Refreshment Facilities
  
  Coffeelink
  Starbucks
  Self-service vending machines providing cold drinks and snacks
  Free water refill point located on Platform 2, near Coffeelink
- Toilets
  
  There are male and female toilets located in the station buildings on Platforms 1 and 2, and also on Platforms 3 and 4, just next to the steps that lead to/from the underpass. Accessible toilets are available for radar key holders. All toilets at this station are scheduled to be open at the following times:
  Monday - Friday 04:00 - 00:30Saturday 04:00 - 00:30Sunday 06:00 - 00:30
- Waiting Room
  
  The main waiting room is located next to the steps on Platforms 3 and 4 that lead to/from the underpass. There is another waiting room on Platforms 1 and 2, and this is available for customers to use between the hours of 04:00-00:30 Monday to Sunday.
- WiFi
  
  Find WiFi Hotspots around Colchester station
- This station does not offer
  
  First Class Lounge

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Colchester

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Colchester

Station Message

Colchester at a glance

Station details

Accessible Booking Office Counter

Accessible Taxis

Accessible Ticket Machines

Height Adjusted Ticket Office Counter

Induction Loop

National Key Toilets

Ramp For Train Access

Staff Help Available

Step Free Access

Wheelchairs Available

This station does not offer

Penalty Fares

Prepurchase Collection

Smartcards

Ticket Machine

Ticket Office

Car Park

Cycle Storage

Onward Travel

Rail Replacement Services

This station does not offer

Customer Service

Lost Property

Staffing Level

This station does not offer

Atm Machine

Baby Change

Refreshment Facilities

Toilets

Waiting Room

WiFi

This station does not offer

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