All toilets are out of order at Colchester Town station.
Accessibility Information
There is information about accessibility
Accessible Parking
7
Accessible Ticket Machines
Yes
Customer Help Points
Colchester Town Passenger Assistance Meeting Point 0:
Ticket Office
Meeting point is the ticket office when staffed. Part Time staffed station. Please check opening times on National Rail Enquiries.
Platform
When unstaffed only Walton-on-Naze services have conductors who can assist, meet on the platform. For all other services a taxi will be provided.
Taxi
If the ticket office is closed a taxi will be provided for all services without a conductor (any service other than Walton on the Naze services).
National Key Toilets
Yes
Nearest Accessible Stations
Colchester
Passenger Assistance
Colchester Town Passenger Assistance Meeting Point 0
Location :
Ticket Office
Meeting point is the ticket office when staffed. Part Time staffed station. Please check opening times on National Rail Enquiries.
Platform
When unstaffed only Walton-on-Naze services have conductors who can assist, meet on the platform. For all other services a taxi will be provided.
Taxi
If the ticket office is closed a taxi will be provided for all services without a conductor (any service other than Walton on the Naze services).
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Assistance at this station is provided by a staff member during ticket office opening hours. Conductors are only available on services running to/from Walton-on-the-Naze. Services to/from London Liverpool Street are Driver Only Operation (DOO) and outside normal staffing hours for this station, customers are advised to travel to the nearest staffed station, Colchester. Booking is recommended.
Step Free Access
A, Compliant step-free access to all platform(s)
This station has step free access to the single platform for trains towards Colchester, London, and Walton-on-the-Naze.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
Step Free Category
A, Compliant step-free access to all platform(s)
This station does not offer
Accessible Public Telephones, Accessible Taxis, Accessible Booking Office Counter, Escalator Information, Height Adjusted Ticket Office Counter, Impaired Mobility Set Down, Induction Loop, Lifts, Ticket Barriers, Wheelchairs Available
Bus Services
Colchester Town Station is around 5 minutes walk from Colchester Bus Station
Car Park - General
Car Park : There is a Council managed car park behind the station
Spaces : 0
CCTV : No
Free Parking : No
Operator : Local Council
Cycle Storage Location
There are five cycle stands on the station forecourt, nearly opposite the ticket office window. There are four secure lockers next to these that can be booked in advance here.
There is also a sheltered cycle parking area providing five stands located on Platform 1 (for trains towards Colchester, London, and Walton-on-the-Naze).
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
20 spaces
Cycle Storage Type
Stands, Lockers
Cycle Storage Availability
Yes
Rail Replacement Services
When emergency rail replacement is in operation for service disruption, we arrange for local First Bus Group bus routes (61, 62, 65, and 66) to accept railway ticket holders between Colchester North station, Colchester Town station, and Hythe station.
This station does not offer
Airport, Car Hire, Cycle Hire, Cycle Storage Cctv, Parking Spaces, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Help Points
Help Points are only available in limited locations
Help points can be found at the following location(s):
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from help point
Yes - from ticket office
Lost Property
Staffing Level
Part time
This station does not offer
Left Luggage
CCTV
Yes
Defibrillator
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
06:10:00.000 - 20:15:00.000
Saturday
07:00:00.000 - 18:45:00.000
Sunday
Unavailable
Public Holidays
Unavailable
Printed Local Information
There is no printed information available
Refreshment Facilities
'Steam' kiosk serving hot and cold drinks, newspapers, confectionary, and pastries
Self-service vending machine providing cold drinks and snacks
Toilets
The toilets are located in the station building and are accessed via the waiting room. An accessible toilet is available in the female toilets, although a radar key is not required to access this facility. All toilets are scheduled to be open at the following times:
Monday - Friday: 06:30 - 14:50 Saturday: 07:30 - 14:50 Sunday & Public Holidays: Closed
Waiting Room
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday
06:30:00.000 - 14:50:00.000
Saturday
07:30:00.000 - 14:50:00.000
Sunday
Unavailable
Public Holidays
Unavailable
WiFi
Yes
This station does not offer
Atm Machine, Baby Change, Bureau De Change, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Shops, Trolleys
Time
Platform
Operator
Cancelled -
