The lift on platform 2 is out of order at Colwyn Bay station.
Accessibility Information
There is information about accessibility
Accessible Parking
4
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Yes
Customer Help Points
Colwyn Bay Passenger Assistance Meeting Point 0:
Ticket Office
Ticket office is located via the main station entrance. Please check opening times on the National Rail Enquiries Website.
Information Center
Located on platform 1 near the main entrance / exit.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Impaired Mobility Set Down
Yes
Induction Loop
Induction loops are throughout this station
Lift Details
Lift, Platform 2
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift requires wheelchair users to reverse in or out
Opening Width : Lift has clear door widths greater than 1.1m wide
Lift, Platform 1
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift requires wheelchair users to reverse in or out
Opening Width : Lift has clear door widths greater than 1.1m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
Colwyn Bay Passenger Assistance Meeting Point 0
Location :
Ticket Office
Ticket office is located via the main station entrance. Please check opening times on the National Rail Enquiries Website.
Information Center
Located on platform 1 near the main entrance / exit.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Help point available - Location: Alongside lift doors at both platform and bridge level
Induction loop availability - Induction Loops in Help Points and at Ticket Office Window
Step Free Access
A, Compliant step-free access to all platform(s)
Category A.
Step free access is available from the station car park and a footbridge with lifts connects both platforms.
Step Free Category
A, Compliant step-free access to all platform(s)
Ticket Barriers
Ticket gates available during ticket office opening hours. There are wide aisle gates.
Wheelchairs Available
Yes
This station does not offer
Accessible Public Telephones, Escalator Information, Nearest Accessible Stations
Bus Services
Buy a Colwyn Bay PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info
Car Park - Station Car Park
Name : Station Car Park
Spaces : 74
CCTV : No
Free Parking : No
Visit Colwyn Bay Station - Colwyn Bay - APCOA for parking prices.
Cycle Hire
There are no cycle hire facilities at this station.
Cycle Storage Cctv
Yes
Cycle Storage Location
10 Sheffield stands providing parking for up to twenty bicycles are located on the westbound Platform 1, by the footbridge.
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
20 spaces
5 hoops
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop-off/pick-up
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for up to 5 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Parking Spaces
74
Rail Replacement Services
The rail replacement bus stop is in the station car park.
Taxi Rank
There is taxi provision
Taxi Rank
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is via controlled roadway crossing
Covered : The taxi rank is uncovered
Ramp : Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Car Hire, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
Contact our Customer Relations team directly via the Transport for Wales Website.
Help Points
Help Points are only available in limited locations
Ticket Office only.
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from help point
Yes - from ticket office
Lost Property
Yes
Staffing Level
Part time
This station does not offer
Left Luggage
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday
06:15:00.000 - 21:05:00.000
Sunday
09:05:00.000 - 16:50:00.000
Printed Local Information
There is no printed information available
Toilets
The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key. The National key toilets are only available during staffing hours.
Baby changing facilities in ladies and gents toilets
Waiting Room
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday
06:15:00.000 - 19:15:00.000
Sunday
09:15:00.000 - 16:15:00.000
This station does not offer
Atm Machine, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Shops, Refreshment Facilities, Trolleys
Time
Platform
Operator
Cancelled -
