Accessibility Information
There is information about accessibility
Accessible Parking
6
Accessible Public Telephones
Yes
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Ticket office staff make every effort to assist disabled passengers with tickets and information.
Customer Help Points
Congleton Passenger Assistance Meeting Point 0:
Ticket Office
Located on Platform 1/car park side of station. See National Rail Enquiries website for office hours.
Platform
Please wait on the platform in view of the station/on-train staff and make yourself known when the train arrives so they can assist you.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Induction Loop
Induction loops are only in Help Points
National Key Toilets
Yes
Passenger Assistance
Congleton Passenger Assistance Meeting Point 0
Location :
Ticket Office
Located on Platform 1/car park side of station. See National Rail Enquiries website for office hours.
Platform
Please wait on the platform in view of the station/on-train staff and make yourself known when the train arrives so they can assist you.
Ramp For Train Access
Ramps are available on the train to provide assistance
Staff Help Available
Yes
Step Free Access
B2, (refer to quick reference guide)
separate level access from station front to Manchester platform and ticket office and from path to Stoke platform. A stepped footbridge links both platforms.
To find our more about travelling around this station, please see the 360 map click here
Step Free Category
B2, (refer to quick reference guide)
This station does not offer
Accessible Taxis, Escalator Information, Impaired Mobility Set Down, Lifts, Nearest Accessible Stations, Ticket Barriers, Wheelchairs Available
Bus Services
Busline 0871 200 2233
Car Park - Station Car Park
Name : Station Car Park
Spaces : 105
CCTV : No
Free Parking : No
Daily Charge: £3.30 Up to 2 hours (no return) £0.80 Up to 4 hours (no return) £1.70 Overnight Parking (1600-0759) £0.80
Cycle Hire
Not available at this station.
Cycle Storage Location
Next to car park
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
17 spaces
Cycle Storage Type
Racks, Stands
Cycle Storage Availability
Yes
Parking Spaces
105
Rail Replacement Maps
Congleton - https://images.nationalrail.co.uk/e8xgegruud3g/aoLDeO1MUMqmZwWQMWd2W/9ce5ad65bce3bfdf90c9964d0aa69fa4/Congleton.jpg
Rail Replacement Services
Pick Up / Drop Off at the bus stops on Park Lane at the top of the station approach road (station side for Stoke and opposite side for Stockport).
What3words - Towards Stoke-on-Trent - veal.tour.kind and towards Stockport - pink.natively.fills
This station does not offer
Airport, Car Hire, Cycle Storage Cctv, Port, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
08002006060
Help Points
There are Help Points
Platforms 1&2
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Lost Property
Yes
Staffing Level
Part time
This station does not offer
Information Available, Left Luggage
CCTV
Yes
Information Points
There are information points
Information Services
Saturday
Unavailable
Sunday
Unavailable
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday
Unavailable
Pay Phones
Yes
Printed Local Information
There is accessible printed information available
Toilets
Yes
Waiting Room
Waiting room available during booking office hours, and canopies at all times
WiFi
Yes
This station does not offer
Atm Machine, Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Post Box, Request Stop, Shops, Refreshment Facilities, Trolleys
Time
Platform
Operator
Cancelled -
