Accessibility Information
There is no information about accessibility
Accessible Ticket Machines
Yes
Customer Help Points
Custom House (Elizabeth line) Passenger Assistance Meeting Point 0:
Gateline
Make your way to one of the two gatelines. At the main entrance, or at the entrance on Western Gateway footbridge
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Lift Details
Lift 1, Victoria Dock Road to footbridge
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift with no turning circle
Opening Width : Lift has clear door widths 1.1m wide
Lift 3, platforms A & B
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift requires wheelchair users to reverse in or out
Opening Width : Lift has clear door widths greater than 1.1m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
Custom House (Elizabeth line) Passenger Assistance Meeting Point 0
Location :
Gateline
Make your way to one of the two gatelines. At the main entrance, or at the entrance on Western Gateway footbridge
Ramp For Train Access
Ramps are available on the train to provide assistance
Staff Help Available
Staff are available to assist from the first to last train.
Step Free Access
A, Compliant step-free access to all platform(s)
Step Free Category
A, Compliant step-free access to all platform(s)
Ticket Barriers
Ticket gates are staffed from first to last train.
This station does not offer
Accessible Parking, Accessible Public Telephones, Accessible Taxis, Accessible Booking Office Counter, Escalator Information, Impaired Mobility Set Down, Induction Loop, Nearest Accessible Stations, Wheelchairs Available
Airport
Services running to Heathrow Terminal 2&3 and 4. For services to Heathrow terminal 5, please change at Whitechapel.
Bus Services
Transport for London Buses operate from outside the station. Information to plan your onward journey is available from the onward journey map provided.
Cycle Hire
Brompton Bike Hire 0204 538 3225 Home - Brompton Bike Hire
Located on Freemasons road
Cycle Storage Location
Located next to Bus Stop D on Victoria Dock Road / Custom House Station
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
This station does not offer
Car Hire, Car Park, Cycle Storage Cctv, Cycle Storage Sheltered, Cycle Storage Spaces, Parking Spaces, Port, Rail Replacement Maps, Rail Replacement Services, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. click here for details)
Help Points
There are Help Points
Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.
Helpline
We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click Passenger Assist | National Rail
Information Available
Yes - from help point
Yes - from information point
Left Luggage
Yes
Lost Property
Yes
Staffing Level
Full time
Baby Change
Yes
CCTV
Yes
Information Points
There are no information points
Printed Local Information
There is accessible printed information available
Toilets
An accessible toilet is located in the ticket hall on the paid side of the ticket barrier. This toilet is operated without a radar key.
WiFi
Yes
This station does not offer
Atm Machine, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Shops, Refreshment Facilities, Trolleys, Waiting Room
Time
Platform
Operator
Cancelled -
