Accessibility Information
There is information about accessibility
Accessible Parking
10
Accessible Public Telephones
Yes
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window
Customer Help Points
Darlington Passenger Assistance Meeting Point 0:
Customer Information Point
This is located on Platform 4. Staff may be dispatching trains but will return after (Open Mon-Sat 07:00 - 19:00 & Sun 09:00 - 19:00)
Platform 1 Station Management Office (outside Customer Information Point opening hours)
When the Customer information point is closed, please go to the station management office located half way along platform 1. Press Bell for attention.
This is located next to the ticket barriers on the access route from the Neasham Road entrance to Platforms 5 and 6.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
There is a Low-Level counter here
Impaired Mobility Set Down
Yes
Induction Loop
Induction loops are at designated listening areas
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
Darlington Passenger Assistance Meeting Point 0
Location :
Customer Information Point
This is located on Platform 4. Staff may be dispatching trains but will return after (Open Mon-Sat 07:00 - 19:00 & Sun 09:00 - 19:00)
Platform 1 Station Management Office (outside Customer Information Point opening hours)
When the Customer information point is closed, please go to the station management office located half way along platform 1. Press Bell for attention.
This is located next to the ticket barriers on the access route from the Neasham Road entrance to Platforms 5 and 6.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on platform 4. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Step Free Access
A, Compliant step-free access to all platform(s)
This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Darlington has a RNIB 'Map for All' located at the main entrance, adjacent to the taxi rank and accessible parking. Access to the platforms via the Victoria Road entrance is via a steep ramp.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
Step Free Category
A, Compliant step-free access to all platform(s)
Ticket Barriers
-
Wheelchairs Available
Yes
This station does not offer
Escalator Information, Nearest Accessible Stations
Airport
Daily, 'Arriva' bus route 12/A links Darlington Parkgate road (about 5 minutes walk from station) with Durham Tees Valley Airport. For bus times: www.arrivabus.co.uk
Bus Services
Information to plan your onward journey is available in a printable format here
Car Park - Station Car Park 2
Name : Station Car Park
Spaces : 0
CCTV : No
Free Parking : No
Cycle Storage Cctv
Yes
Cycle Storage Location
stations front
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
152 spaces
All racks are covered by Council CCTV and there are security patrols every two hours.
Cycle Storage Type
Compounds, Stands
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop off and pick up point on Parkgate access ramp
Same Side As Station:
Waiting Area:
Facility Type:
Car Capacity:
Ramp Deployable:
Help Point: There is a Help Point close to the drop-off and/or pick-up point
Point 2: Drop off and pick up point on Neasham Road
Same Side As Station:
Waiting Area:
Facility Type:
Car Capacity:
Ramp Deployable:
Help Point: There is a Help Point close to the drop-off and/or pick-up point
Parking Spaces
728
Rail Replacement Services
Northern rail replacement services pick up and drop off from the Bus Stop on Park Lane. Use what3words ///giving.asserts.tinsel
During major engineering work, coaches will also pick up and drop off from the Long Stay Car Park on Park Lane. Use what3words ///longer.drape.dust or follow signage inside the station
Taxi Rank
There is taxi provision
Taxi rank, (taxi only station parking entrance) via B6280 (north entrance)
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is fully covered
Ramp : Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
Taxi rank, (station entrance parking ) via B6280 (north)
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is uncovered
Ramp : Ramps can be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Car Hire, Cycle Hire, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
This station has Secure Station Accreditation
Help Points
Yes
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from ticket office
Yes - from information point
Yes - from help point
Lost Property
Yes
Staffing Level
Full time
This station does not offer
Left Luggage
Atm Machine
Yes
Baby Change
Yes
CCTV
Yes
First Class Lounge
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday
06:00:00.000 - 20:00:00.000
Saturday
06:00:00.000 - 20:00:00.000
Sunday
08:00:00.000 - 20:00:00.000
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
06:00:00.000 - 20:00:00.000
Saturday
06:00:00.000 - 19:45:00.000
Sunday
08:00:00.000 - 20:00:00.000
Pay Phones
Yes
Post Box
Yes
Printed Local Information
There is accessible printed information available
Shops
Yes
Refreshment Facilities
Coffee shop, WHSmiths and Café available for refreshments
Toilets
Toilets are located on Platforms 1 and 4, as well as in the station building on Neasham Road with direct access from Platforms 5 and 6. Toilets can be accessed from all platforms.
The National key toilets are adjacent to Platform 4. These toilets are operated by a RADAR key. A RADAR key is available from the Customer Reception on Platform 1 upon request.
Accessible Toilets and Changing Places toilets are available in the station building on Neasham Road, accessed from Platforms 5 and 6.
Trolleys
Yes
Waiting Room
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday
05:00:00.000 - 22:45:00.000
Saturday
05:00:00.000 - 22:45:00.000
Sunday
07:30:00.000 - 22:45:00.000
This station does not offer
Bureau De Change, Defibrillator, Limited Service, Request Stop
Time
Platform
Operator
Cancelled -
