Accessibility Information
There is information about accessibility
Accessible Ticket Machines
Yes
Customer Help Points
Denmark Hill Passenger Assistance Meeting Point :
Assistance Meeting Point
Meet in the ticket office. If no staff are present, please contact staff at the ticket gates or platform.
Height Adjusted Ticket Office Counter
There is no counter here
There is no counter here
Lift Details
Lift, Footbridge to Platform 1
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths at least 0.8m wide
Lift, Footbridge to Platforms 2 & 3
Operational Announcements : There are audio announcements provided inside this lift only
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths at least 0.8m wide
Lift, Footbridge to Platform 4
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift with no turning circle
Opening Width : Lift has clear door widths at least 0.9m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
Denmark Hill Passenger Assistance Meeting Point
Location :
Assistance Meeting Point
Meet in the ticket office. If no staff are present, please contact staff at the ticket gates or platform.
Ramp For Train Access
Ramps are kept at this station to provide assistance
A staff-operated ramp is required for step-free access between train and platform at this station.
Staff Help Available
Yes
Step Free Access
A, Compliant step-free access to all platform(s)
This is a Category A station: This station has step-free access to all platforms.
The Assistance Meeting Point is in the Booking Hall.
Step Free Category
A, Compliant step-free access to all platform(s)
Ticket Barriers
Yes
This station does not offer
Accessible Parking, Accessible Public Telephones, Accessible Taxis, Accessible Booking Office Counter, Escalator Information, Impaired Mobility Set Down, Induction Loop, Nearest Accessible Stations, Wheelchairs Available
Bus Services
Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.
Cycle Storage Cctv
Yes
Cycle Storage Location
A cycle hub is available on Windsor Walk, on the left hand side of the entrance.
To access the cycle hub, a Key Smartcard is required. Apply for one free of charge from the Thameslink website.
Cycles are left at owners risk. Abandoned cycles may be removed.
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
85 spaces
Cycle Storage Type
Stands, Compounds, Racks
Cycle Storage Availability
Yes
Rail Replacement Maps
Rail Replacement Bus Map - Denmark Hill - https://assets.nationalrail.co.uk/e8xgegruud3g/2JgfbWkuhyiSftxBQssxGI/85e8fc023fe05009537a6a4253bb9c9a/2025-01_CI_TL_RRB_DMK_DR.pdf
Rail Replacement Services
Please click the link for details regarding the rail replacement bus location.
This station does not offer
Airport, Car Hire, Car Park, Cycle Hire, Parking Spaces, Port, Taxi Rank
Announcements
Announcements are made both visually and audibly
Help Points
There are Help Points
The Assistance Meeting Point is in the Booking Hall.
Helpline
Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.
Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
Information Available
Yes - from help point
Yes - from information point
Yes - from ticket office
Lost Property
If you have lost something at a Thameslink station or onboard a Thameslink train, please visit the Thameslink Website and use the webform to register your lost item.
Some Thameslink trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations.
If you have found an item of lost property, please hand it in to a member of staff.
Staffing Level
Full time
This station does not offer
Customer Service, Left Luggage
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday
24 Hours
Printed Local Information
There is accessible printed information available
Refreshment Facilities
Yes
Toilets
Waiting Room
Yes
This station does not offer
Atm Machine, Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Shops, Trolleys, WiFi
Time
Platform
Operator
Cancelled -
