Derby Road Ipswich Train Station | Times & Information

Derby Road (Ipswich)

Derby Road station
Derby Road
Ipswich
Suffolk
IP3 8DN

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Derby Road (Ipswich) At a glance

Ticket Office
Ticket Machine
Prepurchase Collection
Car Park
Bus Services
Cycle Storage Availability
Step Free Access
Toilets
WiFi

Station details

Accessibility and mobility access
- Accessible Ticket Machines
- Customer Help Points
  
  Help points at this station can be found at the following location(s):
  - Platform 1 (for trains towards Ipswich) - Between the steps/ramp that lead to/from the platform and the waiting shelter, fixed to the grey post beneath the customer information screen
  - Platform 2 (for trains towards Felixstowe) - Between the steps/ramp that lead to/from the platform and the waiting shelter, fixed to the grey post beneath the customer information screen
- Induction Loop
- Ramp For Train Access
- Staff Help Available
  
  This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.
  
  What assistance is available for customers using this station?
  - Board and alight
  - Ramp assistance (only on Platform 1 towards Ipswich)
  - Luggage (on and off train only)
  - Ticket sale on board
  How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
  - By calling 0345 600 7245 (option 4)
  - By selecting the help button on the ticket machine at this station
  - By using one of the two Help Points at this station
  Assistance meeting point is on the platform.
- Step Free Access
  
  This station has step free access for each platform from the roadside. Step free access between the platforms is via the road bridge and there is approximately 100 metres between the two entrances.
  
  This station is a category B1 station according to ORR station classification system.
- This station does not offer
  
  Accessible Booking Office Counter, Accessible Public Telephones, Accessible Taxis, Impaired Mobility Set Down, National Key Toilets, Wheelchairs Available
Buying / collecting tickets
- Prepurchase Collection
- Smartcards
  SmartcardIssue : No
  SmartcardTopup : Yes
  SmartcardValidator : No
- Ticket Machine
- This station does not offer
  
  Penalty Fares, Staffing Level, Ticket Office
Getting to / from the station
- Cycle Storage Availability
  
  Storage location:
  There is one cycle stand on Platform 1 (for trains towards Ipswich), just along from the waiting shelter. There are also two cycle stands on Platform 2 (for trains towards Felixstowe), located in between the ramp/steps that lead to/from the platform and the former station buildings.
- Rail Replacement Services
  
  Rail replacement bus services stop at the bus stop on Derby Road, in between the station entrance and the Station Hotel on Foxhall Road.
- This station does not offer
  
  Bus Services, Car Park, Cycle Storage Sheltered, Taxi Rank
Station Facilities
- Customer Service
  
  Monday-Saturday 08:00-20:00
  Sunday 10:00-20:00
  Bank Holidays 09:00-18:00
  
  The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
  
  Closed on Christmas Day and Boxing Day.
- Lost Property
  
  Monday to Friday – 09:00 to 17:00
- This station does not offer
  
  Left Luggage, Toilets, WiFi

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Derby Road (Ipswich)

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Derby Road (Ipswich)

Derby Road (Ipswich) At a glance

Station details

Accessible Ticket Machines

Customer Help Points

Induction Loop

Ramp For Train Access

Staff Help Available

Step Free Access

This station does not offer

Prepurchase Collection

Smartcards

Ticket Machine

This station does not offer

Cycle Storage Availability

Rail Replacement Services

This station does not offer

Customer Service

Lost Property

This station does not offer

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Derby Road (Ipswich)

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