Accessibility Information
There is no information about accessibility
Accessible Parking
12
Accessible Public Telephones
Yes
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Customer Help Points
Ticket Office Diss:
.
Height Adjusted Ticket Office Counter
There is no Low-Level counter here
National Key Toilets
Yes
Nearest Accessible Stations
Ipswich, Norwich
Passenger Assistance
Ticket Office Diss
Location :
.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Assistance at this station is provided by a staff member during staffing hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.
What assistance is available for customers using this station?
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
Step Free Access
B2, (refer to quick reference guide)
This station has step free access to both platforms. However, please note that it is a long walking route from the ticket office to Platform 2 (for trains towards Norwich) if you can't use the stepped footbridge between platforms. There is a shorter route via a barrow crossing across the track which can only be used with staff assistance, so please allow plenty of time for your journey.
This station is a category B2 station according to ORR station classification system https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
Step Free Category
B2, (refer to quick reference guide)
Wheelchairs Available
Yes
This station does not offer
Accessible Booking Office Counter, Escalator Information, Impaired Mobility Set Down, Induction Loop, Lifts, Ticket Barriers
Car Park - Station Car Park
Name : Station Car Park
Spaces : 261
CCTV : Yes
Free Parking : No
£7.00 Weekend fare (from 1000 Friday - 0400 Monday)
£42.00 Flexi ticket
Cycle Storage Location
There are 5 cycle stands located under the footbridge steps on Platform 1 (for trains towards London), as well as 5 cycle stands under the footbridge steps on Platform 2 (for trains towards Norwich).
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
20 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Parking Spaces
261
Rail Replacement Services
Rail replacement bus services pick up and drop off in the station car park.
Taxi Rank
There is taxi provision
Taxi rank, (taxi marked parking) via Gilray Road
Configuration : Taxis only pick up at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is uncovered
Ramp : Ramps can only be deployed from the side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
Taxi rank, (taxi marked parking) via Station Road
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is uncovered
Ramp : Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Bus Services, Car Hire, Cycle Hire, Cycle Storage Cctv, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Help Points
There are Help Points
Help points can be found at the following location(s):
Helpline
As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.
Information Available
Yes - from help point
Yes - from information point
Yes - from ticket office
Lost Property
Staffing Level
Part time
This station does not offer
Left Luggage
Baby Change
Yes
CCTV
Yes
Defibrillator
Yes
Information Points
There are no information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
05:00:00.000 - 22:15:00.000
Saturday
05:00:00.000 - 22:15:00.000
Sunday
07:00:00.000 - 22:15:00.000
Pay Phones
Yes
Post Box
Yes
Refreshment Facilities
Toilets
The male and the female toilets are located in the station building and can be accessed from Platform 1 (for trains towards London). An accessible toilet is available via the waiting room on Platform 1, for radar key holders. All toilets at this station are scheduled to be open at the following times:
Monday - Friday 05:30 - 19:30Saturday 05:30 - 19:30Sunday 07:30 - 19:30
Waiting Room
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday
05:30:00.000 - 21:00:00.000
Sunday
07:30:00.000 - 21:00:00.000
WiFi
Yes
This station does not offer
Atm Machine, Bureau De Change, First Class Lounge, Limited Service, Printed Local Information, Request Stop, Shops, Trolleys
Time
Platform
Operator
Cancelled -
