Accessibility Information
There is information about accessibility
Accessible Parking
7
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Customer Help Points
Downham Market Passenger Assistance Meeting Point 0:
Assistance Meeting Point
Meet in the ticket office. If no staff are present, please contact staff at the ticket gates or platform.
Height Adjusted Ticket Office Counter
There is no Low-Level counter here
National Key Toilets
Yes
Passenger Assistance
Downham Market Passenger Assistance Meeting Point 0
Location :
Assistance Meeting Point
Meet in the ticket office. If no staff are present, please contact staff at the ticket gates or platform.
Ramp For Train Access
Ramps are kept at this station to provide assistance
A staff-operated ramp is required for step-free access between train and platform at this station. A Mobile Assistance team covers this station.
You can arrange assistance by:
Staff Help Available
Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.
If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:
We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.
Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.
Step Free Access
B1, (refer to quick reference guide)
This is a Category B1 station: Step-free access to both platforms via separate entrances. Access between platforms via the street and a level crossing.
The Assistance Meeting Point is by the ticket office.
Step Free Category
B1, (refer to quick reference guide)
This station does not offer
Accessible Public Telephones, Accessible Booking Office Counter, Escalator Information, Impaired Mobility Set Down, Induction Loop, Lifts, Nearest Accessible Stations, Ticket Barriers, Wheelchairs Available
Bus Services
Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.
Car Park - Station Car Park
Name : Station Car Park
Spaces : 113
CCTV : No
Free Parking : No
Operator : APCOA Parking UK
Telephone : 01895 262122
Cycle Storage Cctv
Yes
Cycle Storage Location
Located by the station entrance.
Cycles are left at owners risk. Abandoned cycles may be removed.
Cycle Storage Spaces
24 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Parking Spaces
113
Rail Replacement Maps
Rail Replacement Bus Map - Downham Market - https://assets.nationalrail.co.uk/e8xgegruud3g/6qJY4cVCcNLXHo1iRmwaVX/e7bc1eb597873977781a6a2dc2bc97f3/2025-01_CI_GN_RRB_DOW_DR.pdf
Rail Replacement Services
Please click the link for details regarding the rail replacement bus location.
Taxi Rank
There is taxi provision
Taxi rank
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is uncovered
Ramp : Ramps can only be deployed from the side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Car Hire, Cycle Hire, Cycle Storage Sheltered, Port
Announcements
Announcements are made both visually and audibly
Customer Service
Assistance can be provided via the help points, located on the platforms, at all times of the day.
Help Points
Help Points are only available in limited locations
The Assistance Meeting Point is by the ticket office.
Helpline
If you choose to travel unbooked (turn up and go), when the station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.
Information Available
Yes - from help point
Lost Property
If you have lost something at a Great Northern station or onboard a Great Northern train, please visit the Great Northern website and use the webform to register your lost item.
Some Great Northern trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations.
If you have found an item of lost property, please hand it in to a member of staff.
Staffing Level
Part time
This station does not offer
Left Luggage
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
06:00:00.000 - 17:00:00.000
Saturday
07:10:00.000 - 13:30:00.000
Sunday
Unavailable
Printed Local Information
There is no printed information available
Refreshment Facilities
Yes
Waiting Room
A heated waiting room is available on platforms 1 and 2 between 05:40 and 17:30.
Access to the waiting shelter on platform 1 is not step free.
This station does not offer
Atm Machine, Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Shops, Toilets, Trolleys, WiFi
Time
Platform
Operator
Cancelled -
