Accessibility Information
There is information about accessibility
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Yes
Customer Help Points
East Croydon Passenger Assistance Meeting Point 0:
Assistance Meeting Point
The Information Point on station concourse. If no staff are present, please contact staff at the ticket gates, ticket office or platform.
Height Adjusted Ticket Office Counter
There is no Low-Level counter here
There is no Low-Level counter here
Impaired Mobility Set Down
Located on the east side of the station entrance.
Lift Details
Lift 2, Footbridge to Platforms 1 & 2
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths 1.1m wide
Lift 1, Caithness Walk Entrance to Footbridge
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift with no turning circle
Opening Width : Lift has clear door widths 1.1m wide
Lift 4, Footbridge to Platforms 5 & 6
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths 1.1m wide
Lift 3, Footbridge to Platforms 3 & 4
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths 1.1m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
East Croydon Passenger Assistance Meeting Point 0
Location :
Assistance Meeting Point
The Information Point on station concourse. If no staff are present, please contact staff at the ticket gates, ticket office or platform.
Ramp For Train Access
Ramps are kept at this station to provide assistance
A staff-operated ramp is required for step-free access between train and platform at this station.
Staff Help Available
Yes
Step Free Access
A, Compliant step-free access to all platform(s)
This is a Category B1 station: Step Free access to all platforms.
The Assistance Meeting Point is the by Information Point on station concourse.
Step Free Category
A, Compliant step-free access to all platform(s)
Ticket Barriers
Yes
Wheelchairs Available
Yes
This station does not offer
Accessible Parking, Accessible Public Telephones, Escalator Information, Induction Loop, Nearest Accessible Stations
Bus Services
Information to plan your onward journey is available in the “Onward Travel Information Map” within the map section below.
Cycle Storage Cctv
Yes
Cycle Storage Location
Located by the station entrance, opposite Platform 6.
Cycles are left at owners risk. Abandoned cycles may be removed.
Cycle Storage Spaces
40 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop-off/pick-up
Same Side As Station: The drop-off and/or pick-up point is accessed via an uncontrolled road crossing such as a zebra crossing
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for more than 5 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Rail Replacement Maps
Rail Replacement Bus Map - East Croydon - https://assets.nationalrail.co.uk/e8xgegruud3g/3m05LRGjiYWzwl8TKJ5mjg/fdada7bd830b880ff448a72607b340cf/2025-01_CI_SN_RRB_ECR_DR.pdf
Rail Replacement Services
Please click the link for details regarding the rail replacement bus location.
Taxi Rank
There is taxi provision
Taxi rank
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is fully covered
Ramp : Ramps can be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Car Hire, Car Park, Cycle Hire, Cycle Storage Sheltered, Parking Spaces, Port
Announcements
Announcements are made both visually and audibly
Help Points
Help Points are available inside and outside this station
The Assistance Meeting Point is by the Information Point on the station concourse.
Helpline
Staff are available at this station from the first to last trains of the day, for providing assistance getting on and off the train and assisting around the station and platforms. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.
Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
Accessibility at the station - Southern.
Information Available
Yes - from help point
Lost Property
If you have lost something at a Southern station or onboard a Southern train, please visit the Southern website and use the webform to register your lost item.
Some Southern trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations.
If you have found an item of lost property, please hand it in to a member of staff.
Staffing Level
Full time
This station does not offer
Customer Service, Left Luggage
Atm Machine
Yes
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
24 Hours
Saturday
24 Hours
Sunday
24 Hours
Printed Local Information
There is no printed information available
Shops
Yes
Refreshment Facilities
Yes
Toilets
Yes
Waiting Room
There are heated waiting rooms and covered waiting areas on each platform available 24 hours a day.
This station does not offer
Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Trolleys, WiFi
Time
Platform
Operator
Cancelled -
