Accessibility Information
There is information about accessibility
Accessible Public Telephones
Yes
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Yes
Customer Help Points
East Dulwich Passenger Assistance Meeting Point 0:
Assistance Meeting Point
Meet at the platform 1 help point. If no staff are present, please contact staff at the ticket gates, ticket office or platform.
Impaired Mobility Set Down
No dedicated area
Passenger Assistance
East Dulwich Passenger Assistance Meeting Point 0
Location :
Assistance Meeting Point
Meet at the platform 1 help point. If no staff are present, please contact staff at the ticket gates, ticket office or platform.
Ramp For Train Access
Ramps are kept at this station to provide assistance
A staff-operated ramp is required for step-free access between train and platform at this station.
Staff Help Available
Yes
Step Free Access
B2, (refer to quick reference guide)
This is a Category B2 station: Steep ramp to platform 1 (to London Bridge). Steep ramp to platform 2 (to Tulse Hill). Ramps are longer than 400m/above 1:10 gradient.
The Assistance Meeting Point is by the Help Point on platform 1.
This station does not have tactile surfaces along all platform edges. Please pay attention to where the platform surface changes from smooth to paved or contact us for assistance.
Step Free Category
B2, (refer to quick reference guide)
This station does not offer
Accessible Parking, Accessible Taxis, Escalator Information, Height Adjusted Ticket Office Counter, Induction Loop, Lifts, National Key Toilets, Nearest Accessible Stations, Ticket Barriers, Wheelchairs Available
Bus Services
Information to plan your onward journey is available in the “Onward Travel Information Map” within the map section below.
Cycle Storage Cctv
Yes
Cycle Storage Location
Located by the entrance to platform 1.
Cycles are left at owners risk. Abandoned cycles may be removed.
Cycle Storage Spaces
16 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop-off/pick-up
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a drop-off point only
Facility Type:
Car Capacity: There is space for up to 3 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Rail Replacement Maps
Rail Replacement Bus Map - East Dulwich - https://assets.nationalrail.co.uk/e8xgegruud3g/31TAE6a6A1aWe5JTrGtv23/87125082bfd1134844beb8d7012b0fa8/2025-01_CI_SN_RRB_EDW_DR.pdf
Rail Replacement Services
Please click the link for details regarding the rail replacement bus location.
This station does not offer
Airport, Car Hire, Car Park, Cycle Hire, Cycle Storage Sheltered, Parking Spaces, Port, Taxi Rank
Announcements
Announcements are made both visually and audibly
Help Points
There are Help Points
The Assistance Meeting Point is by the Help Point on platform 1.
Helpline
Staff are available at this station from the first to last trains of the day, for providing assistance getting on and off the train and assisting around the station and platforms. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.
Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
Accessibility at the station - Southern.
Information Available
Yes - from help point
Lost Property
If you have lost something at a Southern station or onboard a Southern train, please visit the Southern website and use the webform to register your lost item.
Some Southern trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations.
If you have found an item of lost property, please hand it in to a member of staff.
Staffing Level
Full time
This station does not offer
Customer Service, Left Luggage
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday
05:40:00.000 - 00:20:00.000
Friday
05:40:00.000 - 00:50:00.000
Saturday, Sunday
07:00:00.000 - 00:00:00.000
Pay Phones
Yes
Printed Local Information
There is no printed information available
Waiting Room
There are unheated waiting areas available on platforms 1 and 2.
This station does not offer
Atm Machine, Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Post Box, Request Stop, Shops, Refreshment Facilities, Toilets, Trolleys, WiFi
Time
Platform
Operator
Cancelled -
