Accessibility Information
There is information about accessibility
Accessible Parking
13
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Yes
Customer Help Points
East Grinstead Passenger Assistance Meeting Point 0:
Assistance Meeting Point
Meet in the ticket office. If no staff are present, please contact staff at the ticket gates or platform.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Impaired Mobility Set Down
Located at the front of the station
Lift Details
Lift, Footbridge to Platform 1
Operational Announcements :
Lift Controls :
Manoeuvrability :
Opening Width :
Lift, Footbridge to Platform 2
Operational Announcements :
Lift Controls :
Manoeuvrability :
Opening Width :
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
East Grinstead Passenger Assistance Meeting Point 0
Location :
Assistance Meeting Point
Meet in the ticket office. If no staff are present, please contact staff at the ticket gates or platform.
Ramp For Train Access
Ramps are kept at this station to provide assistance
A staff-operated ramp is required for step-free access between train and platform at this station.
Staff Help Available
Yes
Step Free Access
A, Compliant step-free access to all platform(s)
This is a Category A station: This station has step-free access to all platforms.
The Assistance Meeting Point is by the Ticket Office.
Step Free Category
A, Compliant step-free access to all platform(s)
Ticket Barriers
Yes
This station does not offer
Accessible Public Telephones, Escalator Information, Induction Loop, Nearest Accessible Stations, Wheelchairs Available
Bus Services
Information to plan your onward journey is available in the “Onward Travel Information Map” within the map section below.
Car Park - Station Car Park
Name : Station Car Park
Spaces : 375
CCTV : Yes
Free Parking : No
Operator : APCOA Parking UK
Telephone : 01895 262122
Cycle Storage Cctv
Yes
Cycle Storage Location
Located to the right of the station building.
Cycles are left at owners risk. Abandoned cycles may be removed.
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
96 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop off and pick up point on Firbank Way, East entrance
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a drop-off point only
Facility Type:
Car Capacity: There is space for up to 3 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Point 2: Drop off and pick up point on Firbank Way, South East car park
Same Side As Station: The drop-off and/or pick-up point is accessed via an uncontrolled road crossing such as a zebra crossing
Waiting Area: This is a pick-up point only
Facility Type:
Car Capacity: There is space for up to 5 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Parking Spaces
375
Rail Replacement Maps
Rail Replacement Bus Map - East Grinstead - https://assets.nationalrail.co.uk/e8xgegruud3g/3Zuf5wYpLHJChQX8vC7mqq/84282da8751319f9bf30b6c28b4d1fdd/2025-01_CI_SN_RRB_EGR_DR.pdf
Rail Replacement Services
Please click the link for details regarding the rail replacement bus location.
Taxi Rank
There is taxi provision
Taxi rank
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is uncovered
Ramp : Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Car Hire, Cycle Hire, Port
Announcements
Announcements are only made audibly
Help Points
Help Points are available inside and outside this station
The Assistance Meeting Point is by the Ticket Office.
Helpline
Assistance can be pre booked up to two hours before departure by contacting Assisted Travel.
If you choose to travel unbooked (turn up and go), when the station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.
Most trains at this station have on board staff who are trained to step onto the platform when the train arrives so they can provide assistance on and off the train. You can also arrange assistance by:
Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
Accessibility at the station - Southern.
Information Available
Yes - from help point
Lost Property
If you have lost something at a Southern station or onboard a Southern train, please visit the Southern website and use the webform to register your lost item.
Some Southern trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations.
If you have found an item of lost property, please hand it in to a member of staff.
Staffing Level
Full time
This station does not offer
Customer Service, Left Luggage
Atm Machine
Yes
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
05:40:00.000 - 00:40:00.000
Saturday
05:40:00.000 - 00:40:00.000
Sunday
07:35:00.000 - 23:40:00.000
Printed Local Information
There is accessible printed information available
Shops
Yes
Refreshment Facilities
Yes
Toilets
Yes
Waiting Room
There is a heated waiting area on the concourse on platform 1, during staffed hours.
This station does not offer
Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Trolleys, WiFi
Time
Platform
Operator
Cancelled -
