Accessibility Information
There is no information about accessibility
Accessible Parking
0
Accessible Ticket Machines
Yes
Customer Help Points
East Tilbury Passenger Assistance Meeting Point 0:
Upside Gateline (Staffed Hours)
Upside main entrance, upon entering the station, gateline is on the right- all street level. Check staffed hours on National Rail Enquiries website.
Downside Gateline (Staffed Hours)
Entrance from road to the gateline area at street level. Check staffed hours on National Rail Enquiries website.
Station Help Points
Outside of staffed hours, please use the help point to request assistance for your journey.
Height Adjusted Ticket Office Counter
There is no Low-Level counter here
Nearest Accessible Stations
Grays, Pitsea, Tilbury Town
Passenger Assistance
East Tilbury Passenger Assistance Meeting Point 0
Location :
Upside Gateline (Staffed Hours)
Upside main entrance, upon entering the station, gateline is on the right- all street level. Check staffed hours on National Rail Enquiries website.
Downside Gateline (Staffed Hours)
Entrance from road to the gateline area at street level. Check staffed hours on National Rail Enquiries website.
Station Help Points
Outside of staffed hours, please use the help point to request assistance for your journey.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Yes
Step Free Access
B2, (refer to quick reference guide)
Step free access is available from street level to both platforms.
Passengers wishing to transfer between platforms should use the station exit, cross the level crossing and re-enter the station.
Step Free Category
B2, (refer to quick reference guide)
Ticket Barriers
Yes
This station does not offer
Accessible Public Telephones, Accessible Taxis, Accessible Booking Office Counter, Escalator Information, Impaired Mobility Set Down, Induction Loop, Lifts, National Key Toilets, Wheelchairs Available
Bus Services
Information to plan your onward journey is available in a printable format here
Cycle Storage Cctv
Yes
Cycle Storage Availability
Yes
Rail Replacement Services
c2c Rail Replacement down Princess Margaret Road, south of the Station and level crossing:
This station does not offer
Airport, Car Hire, Car Park, Cycle Hire, Cycle Storage Location, Cycle Storage Sheltered, Cycle Storage Spaces, Cycle Storage Type, Parking Spaces, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
Monday - Friday, 08:00 - 20:00
Saturday - Sunday, 09:00 - 16:00
Bank Holidays, 09:00 - 16:00
Closed Christmas Day and Boxing Day
0345 744 4422 (option 3, followed by option 3)
contact@c2crail.co.uk
Help Points
Help Points are only available in limited locations
All Help Points have induction loops
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from information point
Yes - from ticket office
Lost Property
Yes
Staffing Level
Part time
This station does not offer
Left Luggage
CCTV
Yes
Information Points
There are no information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
06:15:00.000 - 10:45:00.000
Saturday
07:30:00.000 - 13:15:00.000
Sunday
Unavailable
This station does not offer
Atm Machine, Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Printed Local Information, Request Stop, Shops, Refreshment Facilities, Toilets, Trolleys, Waiting Room
Time
Platform
Operator
Cancelled -
