Accessibility Information
There is information about accessibility
Accessible Parking
68
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
There are standing height and wheelchair height ticket counters available.
Customer Help Points
Ebbsfleet International Passenger Assistance Meeting Point 1:
Meeting point shown on station map.
Impaired Mobility Set Down
Yes
Lift Details
Lift, Platforms 2 & 3
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift with no turning circle
Opening Width : Lift has clear door widths at least 0.8m wide
Lift, Platforms 5 & 6
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift with no turning circle
Opening Width : Lift has clear door widths at least 0.9m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
Ebbsfleet International Passenger Assistance Meeting Point 1
Location :
Meeting point shown on station map.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Yes
Step Free Access
B1, (refer to quick reference guide)
Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access from platform 5 & 6 (North Kent platforms) to main entrance and to interchange with South Kent platforms 2 & 3 involve using a ramp. Lifts available from station concourse to access platforms.
Step Free Category
B1, (refer to quick reference guide)
Ticket Barriers
Yes
This station does not offer
Accessible Public Telephones, Escalator Information, Height Adjusted Ticket Office Counter, Induction Loop, Nearest Accessible Stations, Wheelchairs Available
Car Park - Station Car Park - Premium
Name : Station Car Park - Premium
Spaces : 280
CCTV : No
Free Parking : No
Daily : £5.80
Weekly : £53.30
Monthly : £172.20
Annual : £1,734.00
Operator : HS1
Cycle Storage Cctv
Yes
Cycle Storage Location
On the approach to the station from the main car parks
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
44 spaces
You may leave your cycle in the rack provided however you do so at your own risk.
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop off and pick up point on International Way, main entrance drop off area
Same Side As Station: The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for up to 5 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Point 2: Drop off and pick up point on International Way, main entrance drop off area
Same Side As Station: The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing
Waiting Area: This is a drop-off point only
Facility Type:
Car Capacity: There is space for up to 5 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Parking Spaces
5225
Rail Replacement Services
Coach bays at the far end of the main station concourse (what 3 words: grit.feed.agenda)
Taxi Rank
There is taxi provision
Taxi rank
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is fully covered
Ramp : Ramps can be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Bus Services, Car Hire, Cycle Hire, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
0345 322 7021
Help Points
Help Points are only available in limited locations
On platform
Helpline
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance of the train as possible you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point.
Information Available
Yes - from help point
Staffing Level
Full time
This station does not offer
Left Luggage, Lost Property
Atm Machine
Yes
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
24 Hours
Saturday, Sunday
24 Hours
Printed Local Information
There is accessible printed information available
Shops
Yes
Refreshment Facilities
Coffee Kiosk
Toilets
Booking Hall - Available during staffing hours
Waiting Room
The shelters are on the platforms and have heating
This station does not offer
Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Trolleys, WiFi
Time
Platform
Operator
Cancelled -
