Eccles Road receives a very limited train service so please check timetables and journey planners before travelling to or from this station. The nearest station with a more frequent service is Attleborough.
This station has step free access to Platform 1 (for trains towards Norwich) only. Access to/from Platform 2 (for trains from Norwich, or towards Ely, Cambridge, and Peterborough) involves the use of three steps.
Accessibility Information
There is information about accessibility
Customer Help Points
Eccles Road Passenger Assistance Meeting Point 0:
Platform
Meeting Point is on the platform. Unstaffed station, assistance provided by conductor.
Impaired Mobility Set Down
Yes
Nearest Accessible Stations
Norwich, Thetford
Passenger Assistance
Eccles Road Passenger Assistance Meeting Point 0
Location :
Platform
Meeting Point is on the platform. Unstaffed station, assistance provided by conductor.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.
What assistance is available for customers using this station?
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
Assistance meeting point is on the platform.
Step Free Access
B3, step-free access only to some platforms
This station has step free access to Platform 1 (for trains towards Norwich) only. Access to/from Platform 2 (for trains from Norwich, or towards Ely, Cambridge, and Peterborough) involves the use of three steps.
This station is a category B3 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is on the platform.
Step Free Category
B3, step-free access only to some platforms
This station does not offer
Accessible Parking, Accessible Public Telephones, Accessible Taxis, Accessible Ticket Machines, Accessible Booking Office Counter, Escalator Information, Height Adjusted Ticket Office Counter, Induction Loop, Lifts, National Key Toilets, Ticket Barriers, Wheelchairs Available
Car Park - Station Car Park
Name : Station Car Park
Spaces : 4
CCTV : No
Free Parking : Yes
Operator : Greater Anglia
Telephone : 0845 600 7245
Email : contactcentre@greateranglia.co.uk
Cycle Storage Location
There are two cycle stands located to the right of the entrance to Platform 2 (for trains towards Ely, Cambridge, and Peterborough).
Cycle Storage Spaces
4 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop-off/pick-up
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for up to 3 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Parking Spaces
4
Rail Replacement Services
Rail replacement bus services do not serve this station. Customers are advised to use either Attleborough or Thetford stations for rail replacement services.
This station does not offer
Airport, Bus Services, Car Hire, Cycle Hire, Cycle Storage Cctv, Cycle Storage Sheltered, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Help Points
Help Points are only available in limited locations
Help points can be found at the following location(s):
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from help point
Lost Property
Staffing Level
Unstaffed
This station does not offer
Left Luggage
CCTV
Yes
Information Points
There are information points
Post Box
Yes
Printed Local Information
There is no printed information available
This station does not offer
Atm Machine, Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Request Stop, Shops, Refreshment Facilities, Toilets, Trolleys, Waiting Room, WiFi
Time
Platform
Operator
Cancelled -
