Various toilets are out of order at Edinburgh station.
Accessibility Information
There is information about accessibility
Accessible Parking
11
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Customer Help Points
Edinburgh Passenger Assistance Meeting Point 0:
Assistance Meeting Point (Reception)
Located in the main travel hall, next to the travel centre. Please check the opening times on the National Rail Enquiries website.
Customer Information point (on station concourse)
Outside PA reception opening times, go to the customer information point on the station concourse or make yourself known to station staff on concourse
Impaired Mobility Set Down
A drop off area is located at Calton Road, an assistance call point is located beside the lift.
Assistance is available to and from platforms, please call in advance to use this service. Please contact customer services of the relevant train operator:
Lift Details
Lift, Platform 19
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift with no turning circle
Opening Width : Lift has clear door widths 1.1m wide
Lift, Footbridge to Platform 1 (Princes Street)
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths at least 0.9m wide
Lift, Waverley Steps
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths 1.1m wide
Lift, Calton Steps (inside)
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths 1.1m wide
Lift, Calton Road entrance
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths 1.1m wide
Lift, First Class Lounge
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls may not be accessible to some people
Manoeuvrability : The lift is a through lift with no turning circle
Opening Width : Lift has clear door widths at least 0.9m wide
Lift, Market Street
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift with no turning circle
Opening Width : Lift has clear door widths 1.1m wide
Lift, Platforms 8 & 9
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lift, Platform 10
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift with no turning circle
Opening Width : Lift has clear door widths at least 0.8m wide
Lift, concourse to overbridge
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
Edinburgh Passenger Assistance Meeting Point 0
Location :
Assistance Meeting Point (Reception)
Located in the main travel hall, next to the travel centre. Please check the opening times on the National Rail Enquiries website.
Customer Information point (on station concourse)
Outside PA reception opening times, go to the customer information point on the station concourse or make yourself known to station staff on concourse
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Assistance is available from welcome hosts, the travel centre, and the mobility assistance office as well as the customer information point in the main concourse.
Step Free Access
A, Compliant step-free access to all platform(s)
There is step free access to all parts of the station with lifts and escalators giving access to the platforms
Step Free Category
A, Compliant step-free access to all platform(s)
Ticket Barriers
Automatic Ticket Gates operate at Platforms 6, 7, 11, 12, and 13-18.
Wheelchairs Available
Yes
This station does not offer
Accessible Public Telephones, Accessible Booking Office Counter, Escalator Information, Height Adjusted Ticket Office Counter, Induction Loop, Nearest Accessible Stations
Airport
Daily, frequent 'Airlink 100' express shuttle bus, operated by Lothian Buses. For details: www.lothianbuses.com
Through-tickets from National Rail stations to Edinburgh Airport are available via Edinburgh Waverley - ask for a "EDINBURGH AIRPORT" ticket (ticket code K671);
Bus Services
Buses can be found on Princess Street exit 1. Lothian Buses provide a network of daily and frequent bus services around the city. For details please visit: www.lothianbuses.com
All Lothian buses are accessible and can be lowered to give step free access and have a dedicated mobility space.
Buy an Edinburgh PLUSBUS ticket with you train ticket, for unlimited bus travel around the whole of Edinburgh. For details please visit: www.plusbus.info
Edinburgh Tram stop can be found just outside the station entrance. The tram route runs from Edinburgh Airport to York Place in the City Centre. For full details please visit: www.edinburghtrams.com
Car Park - New Street Long Stay
Name : New Street: Long Stay
Spaces : 617
CCTV : Yes
Free Parking : No
Operator : APCOA
Telephone : 0345 077 4224
Cycle Storage Cctv
Yes
Cycle Storage Location
Cycle storage can be found in the station: by the lift at Platform 2 (37 spaces) Platform 3 (68 Spaces) and adjacent to Platform 19 (86 Spaces). Additional cycle spaces are available in New Street car park (32 spaces).
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
223 spaces
Please do not leave panniers, bags or trailers attached to bicycles or racks. Panniers, bags or trailers attached to bicycles will be removed and deposited in lost property, a fee may be charged for their return.
Cycle Storage Type
Stands, Racks
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop off and pick up point, Market Street (left of entrance)
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for up to 5 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Point 2: Taxi drop off point, Calton Road
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for up to 5 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Parking Spaces
617
Rail Replacement Services
ScotRail bus replacements:
Pick up / Drop Off: Preplanned works- Waterloo Place
Emergency Buses- Outside Leonardo Hotel, Jeffrey St
TransPennine Express rail replacements:
Taxis pick up / drop off at Calton Road, buses pick up / drop off at Market Street. Please note that during the weekend of 3 and 4 October 2026, buses will instead pick up from St Andrews Square, opposite the Wagamama restaurant.
Taxi Rank
There is taxi provision
Taxi rank, Waverley Bridge
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is via uncontrolled roadway crossing
Covered : The taxi rank is uncovered
Ramp : Ramps can only be deployed from the side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
Taxi rank, East Market Street
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is via uncontrolled roadway crossing
Covered : The taxi rank is uncovered
Ramp : Ramps can only be deployed from the side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Car Hire, Cycle Hire, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
Please ask a welcome host or at the travel centre / mobility assistance room or at the customer information point in the centre of the main concourse.
Help Points
Help Points are only available in limited locations
There is a Customer Information Point in the Main Concourse opposite the main departure boards.
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from help point
Yes - from information point
Yes - from ticket office
Left Luggage
Yes
Lost Property
Yes
Staffing Level
Full time
Atm Machine
Yes
Baby Change
Yes
Bureau De Change
Yes
CCTV
Yes
First Class Lounge
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday
06:30:00.000 - 21:00:00.000
Saturday
09:00:00.000 - 17:00:00.000
Sunday
09:45:00.000 - 19:00:00.000
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
04:00:00.000 - 00:45:00.000
Saturday
04:00:00.000 - 00:45:00.000
Sunday
06:00:00.000 - 00:45:00.000
Post Box
Yes
Shops
Wide range of shops Passport Photo Booth
Refreshment Facilities
Coffee shop Public House/Bar Food outlet (Seating available)
Toilets
Yes
Trolleys
Yes
Waiting Room
Yes
WiFi
Yes
This station does not offer
Defibrillator, Limited Service, Pay Phones, Printed Local Information, Request Stop
Time
Platform
Operator
Cancelled -
