Edinburgh

Edinburgh station
Princes Street
Edinburgh
Lothian
EH1 1BB

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Station Message

LNER first class lounge

The LNER First Class lounge at Edinburgh is closed until further notice due to maintenance work.

Edinburgh at a glance

Ticket Office
Ticket Machine
Prepurchase Collection
Car Park
Onward Travel
Cycle Storage
Step Free Access
Toilets
WiFi

Station details

Accessibility and mobility access
- Accessible Public Telephones
  
  Available in part on the main concourse during Station Opening times
- Accessible Taxis
  
  Taxi ranks are located on Waverley Bridge and also Market Street. Market Street can be accessed step free via available lifts.
- Accessible Ticket Machines
  
  All Virgin Trains East Coast machines are DDA compliant in the Travel Centre
- Customer Help Points
  
  There is a Customer Information Point in the Main Concourse opposite the main departure boards.
- Impaired Mobility Set Down
  A drop off area is located at Calton Road, an assistance call point is located beside the lift.
  Assistance is available to and from platforms, please call in advance to use this service. Please contact customer services of the relevant train operator:
  - LNER - 03457 225 333
  - Avanti West Coast - 03453280253
  - ScotRail - 0845 6015 929
- Induction Loop
- National Key Toilets
  
  At entrance to Public Toilets
- Ramp For Train Access
- Staff Help Available
  
  Monday to Friday – 04:00 to 00:45 Saturday – 04:00 to 00:45 Sunday – 06:00 to 00:45
  
  Assistance is available from welcome hosts, the travel centre, and the mobility assistance office as well as the customer information point in the main concourse.
  The Mobility Assistance Room is located opposite platform 4.
- Step Free Access
  
  There is step free access to all parts of the station with lifts and escalators giving access to the platforms
- Wheelchairs Available
- This station does not offer
  
  Accessible Booking Office Counter, Height Adjusted Ticket Office Counter
Buying / collecting tickets
- Penalty Fares
  
  NR
- Prepurchase Collection
- Smartcards
  
  SmartcardIssue : No
  SmartcardValidator : No
- Ticket Machine
- Ticket Office
  
  Monday to Friday – 06:00 to 22:00 Saturday – 06:00 to 22:00 Sunday – 07:00 to 22:00
  
  In the Travel Centre
Getting to / from the station
- Car Park
  
  New Street: Long Stay - 617 spaces
  Monday to Friday – 04:00 to 00:45 Weekend – 06:00 to 00:45
- Cycle Storage
  
  Storage Space: 223 spaces
  Cycle Shelter Provided: Yes
  Cctv: true
  Storage location:
  Cycle storage can be found in the station: by the lift at Platform 2 (37 spaces) Platform 3 (68 Spaces) and adjacent to Platform 19 (86 Spaces). Additional cycle spaces are available in New Street car park (32 spaces).
- Onward Travel
  
  Buses can be found on Princess Street exit 1. Lothian Buses provide a network of daily and frequent bus services around the city. For details please visit: www.lothianbuses.com
  All Lothian buses are accessible and can be lowered to give step free access and have a dedicated mobility space.
  Buy an Edinburgh PLUSBUS ticket with you train ticket, for unlimited bus travel around the whole of Edinburgh. For details please visit: www.plusbus.info
  Edinburgh Tram stop can be found just outside the station entrance. The tram route runs from Edinburgh Airport to York Place in the City Centre. For full details please visit: www.edinburghtrams.com
- Rail Replacement Services
  
  Buses pick up from Market Street, which is a right turn out of the station.
  Buses drop off at the bus stop on Jeffrey Street, close to the Leonardo Hotel.
  (Please note, the following changes apply on Monday 1 January 2024 only:
  Bus pick up for buses to Lockerbie and Carlisle is from Waterloo Street, outside the Apex Hotel.
  Bus drop off is on Waterloo Street, opposite the Apex Hotel.)
- Taxi Rank
  
  Nearest Taxi Ranks are on Market St and Waverley Bridge outside the station.
Staffing and general services
- Customer Service
  
  Please ask a welcome host or at the travel centre / mobility assistance room or at the customer information point in the centre of the main concourse.
- Left Luggage
- Lost Property
  
  Monday to Friday – 09:00 to 17:30
- Staffing Level
  
  Fulltime
Station Facilities
- Atm Machine
  
  Located on concourse Located by the ticket office
- Baby Change
  
  Female toilets,Male toilets,
- First Class Lounge
  Opening Hours:
  London North Eastern Railway
  - Monday - Friday 06:30-21:00
  - Saturday 09:00-17:30
  - Sunday 09:45-19:00
  Located: the LNER lounge is opposite platform 4.
  Tickets Accepted in London North Eastern Railway First Class Lounge:
  - Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
  - Any First Class Anytime ticket valid for travel on the London North Eastern Railway route
  - Any London North Eastern Railway First Class packages
  - First Advance (routed LNER & connections)
  - LNER First Class Reader Offer (routed LNER & connections)
  - LNER First Class Flat Fare (routed LNER & connections)
  - LNER Rewards First Class Leisure Single (routed LNER & connections)
  - LNER Self-Print First Class Upgrade voucher (routed LNER & connections)
  - Inclusive Tour Tickets (eg. Superbreak)
  - Weekend First
  - Caledonian Sleeper First Class
  Restricted tickets: All First Class tickets valid only on other train operators.
  Assistance dogs and other well behaved dogs on leads will be permitted in all LNER First Class Lounges.
  Facilities: Toilets, meeting rooms, TV, newspapers, screens with updated train information, telephone.
  Refreshments: Our first class lounges offer a selection of complimentary refreshments such as tea, coffee, water and various crisps and biscuits. Other items are also available to purchase through Lets Eat at Your Seat by scanning the QR code at your table taking you to the LEAYS portal where you will be able to purchase additional items.
  Wi-Fi: Yes
  Showers: Accessible showers are currently unavailable due to refurbishment.
- Refreshment Facilities
  
  Coffee shop Public House/Bar Food outlet (Seating available)
- Toilets
- Waiting Room
- WiFi

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Edinburgh

Station Message

Edinburgh at a glance

Station details

Accessible Public Telephones

Accessible Taxis

Accessible Ticket Machines

Customer Help Points

Impaired Mobility Set Down

Induction Loop

National Key Toilets

Ramp For Train Access

Staff Help Available

Step Free Access

Wheelchairs Available

This station does not offer

Penalty Fares

Prepurchase Collection

Smartcards

Ticket Machine

Ticket Office

Car Park

Cycle Storage

Onward Travel

Rail Replacement Services

Taxi Rank

Customer Service

Left Luggage

Lost Property

Staffing Level

Atm Machine

Baby Change

First Class Lounge

Refreshment Facilities

Toilets

Waiting Room

WiFi

Buy train tickets to any destination in Britain – no booking fee

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