Please be advised that the car park at Ely station will be closing for rail replacement operations on the below dates. Apologies for any inconvenience caused.
3rd October 4th October 10th October 11th October 17h October 18th October 31st October 1st November
Accessibility Information
There is information about accessibility
Accessible Parking
3
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Customer Help Points
Ely Passenger Assistance Meeting Point 0:
Ticket office
Meeting point is the ticket office when open or the supervisors office on platform 1. Platforms staffed full time.
Height Adjusted Ticket Office Counter
There is no Low-Level counter here
There is no counter here
There is no Low-Level counter here
National Key Toilets
Yes
Passenger Assistance
Ely Passenger Assistance Meeting Point 0
Location :
Ticket office
Meeting point is the ticket office when open or the supervisors office on platform 1. Platforms staffed full time.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Assistance at this station is provided by a staff member during train service hours. Booking is recommended.
Step Free Access
A, Compliant step-free access to all platform(s)
This station has step free access to all platforms via a ramped subway.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the Ticket Office when open or the Supervisor's office on platform 1
Step Free Category
A, Compliant step-free access to all platform(s)
Ticket Barriers
Yes
This station does not offer
Accessible Public Telephones, Accessible Booking Office Counter, Escalator Information, Impaired Mobility Set Down, Induction Loop, Lifts, Nearest Accessible Stations, Wheelchairs Available
Bus Services
Local bus services operate from a stop near Tesco – a 5-minute walk from the station entrance.
An on-demand service also exists in the area which needs to be booked in advance, details can be found here Tiger On Demand - Combined Authority Transport
Ely is a Plusbus location which means for a small supplement on train tickets, you can make unlimited bus journeys in the area. PlusBus Ely PlusBus - PlusBus
Car Park - Premium Bay
Name : Premium Bay
Spaces : 4
CCTV : No
Free Parking : No
Annual : £2,100.00
Operator : Saba Park Services UK Limited
Telephone : 0330 123 5247
Email : customersupport.uk@sabagroup.com
Cycle Storage Location
In station car park
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
330 spaces
Cycle Storage Type
Compounds, Stands
Cycle Storage Availability
Yes
Parking Spaces
135
Rail Replacement Services
Replacement transport stop at station entrance
Taxi Rank
There is taxi provision
Taxi rank
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is uncovered
Ramp : Ramps can only be deployed from the side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Car Hire, Cycle Hire, Cycle Storage Cctv, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Help Points
Help Points are available inside and outside this station
On each platform
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from ticket office
Yes - from information point
Yes - from help point
Lost Property
Staffing Level
Full time
This station does not offer
Left Luggage
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Post Box
Yes
Printed Local Information
There is accessible printed information available
Shops
Newsagent on platform 1. Large Tesco supermarket next door to the main car park
Refreshment Facilities
Yes
Toilets
Toilets including accessible (radar key) toilets are located on all platforms, they are available until 23.00 hrs.
Trolleys
Yes
Waiting Room
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday
05:15:00.000 - 22:00:00.000
Saturday
05:15:00.000 - 22:00:00.000
Sunday
08:15:00.000 - 22:00:00.000
WiFi
Yes
This station does not offer
Atm Machine, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Request Stop
Time
Platform
Operator
Cancelled -
