Accessibility Information
There is information about accessibility
Accessible Parking
11
Accessible Public Telephones
Yes
Accessible Ticket Machines
Yes
Customer Help Points
Etchingham Passenger Assistance Meeting Point 0:
Ticket Office / Booking Hall
The ticket office / booking hall - this is only open part time. Please check opening times on the national rail enquiries website.
Platform
Please wait at the platform shelter/seating in view of station/on-train staff and make yourself known when the train arrives, or access a help button.
Height Adjusted Ticket Office Counter
There is no Low-Level counter here
Nearest Accessible Stations
Tunbridge Wells
Passenger Assistance
Etchingham Passenger Assistance Meeting Point 0
Location :
Ticket Office / Booking Hall
The ticket office / booking hall - this is only open part time. Please check opening times on the national rail enquiries website.
Platform
Please wait at the platform shelter/seating in view of station/on-train staff and make yourself known when the train arrives, or access a help button.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Yes
Step Free Access
B1, (refer to quick reference guide)
Category B1. Step free access to platform 1 for services towards London. Step free access to platform 2 for services towards Hastings from the Car Park off Haremere Hill Road. Step access between platforms via the station footbridge No step free interchange between platforms.
Step Free Category
B1, (refer to quick reference guide)
This station does not offer
Accessible Taxis, Accessible Booking Office Counter, Escalator Information, Impaired Mobility Set Down, Induction Loop, Lifts, National Key Toilets, Ticket Barriers, Wheelchairs Available
Bus Services
Information to plan your onward journey is available in a printable format here
Car Park - Station Car Park A Station Car Park B
Name : Station Car Park A; Station Car Park B
Spaces : 189
CCTV : Yes
Free Parking : No
Daily Rate (Tuesday, Wednesday and Thursday) - £6.60
Off peak evening rate (after 18:00) - £3.50
Cycle Storage Location
bus stop by entrance
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
40 spaces
You may leave your cycle in the rack provided however you do so at your own risk.
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Parking Spaces
189
Rail Replacement Services
Leave the station across the footbridge, into the carpark turn right, bus stop is now located at the entrance of carpark A (What 3 Words: launcher.mouse.boosted)
This station does not offer
Airport, Car Hire, Cycle Hire, Cycle Storage Cctv, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
This station has Secure station accreditation - For more information contact 0345 322 7021
Help Points
There are Help Points
On platform
Helpline
Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the ticket office or you can use the help point on the platform. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. There are staff on all the trains that call at this station that can assist with getting on and off trains only. If no staff at the station ensure you position yourself on the platform so the on train staff can see you. Where staff are not available at the station to assist, and you need assistance beyond just getting on or off the train, we have a Mobile Assistance Team who can be deployed to stations . This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Information Available
Yes - from help point
Lost Property
Yes
Staffing Level
Part time
This station does not offer
Left Luggage
Baby Change
Yes
CCTV
Yes
Information Points
There are no information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
24 Hours
Saturday, Sunday
24 Hours
Pay Phones
Yes
Printed Local Information
There is accessible printed information available
Refreshment Facilities
Coffee shop
Toilets
Yes
Waiting Room
Heated waiting area in booking hall only available when staff are present
This station does not offer
Atm Machine, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Post Box, Request Stop, Shops, Trolleys, WiFi
Time
Platform
Operator
Cancelled -
