Accessibility Information
There is no information about accessibility
Accessible Public Telephones
Yes
Accessible Ticket Machines
Yes
Customer Help Points
Falconwood Passenger Assistance Meeting Point 0:
Booking Hall / Gateline
The gateline at the entrance to the station. Please check opening times on the National Rail Enquiries website.
Height Adjusted Ticket Office Counter
There is no Low-Level counter here
Impaired Mobility Set Down
Yes
Induction Loop
Induction loops are at designated listening areas
Nearest Accessible Stations
Lewisham
Passenger Assistance
Falconwood Passenger Assistance Meeting Point 0
Location :
Booking Hall / Gateline
The gateline at the entrance to the station. Please check opening times on the National Rail Enquiries website.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Yes
Step Free Access
C, no step-free access to any platform
This is a category C station. This station does not have step free access. Access to all platforms via steps from overbridge.
Step Free Category
C, no step-free access to any platform
Ticket Barriers
Yes
This station does not offer
Accessible Parking, Accessible Taxis, Accessible Booking Office Counter, Escalator Information, Lifts, National Key Toilets, Wheelchairs Available
Bus Services
Information to plan your onward journey is available in a printable format here
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop-off/pick-up
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for up to 3 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Rail Replacement Services
This station does not offer
Airport, Car Hire, Car Park, Cycle Hire, Cycle Storage Cctv, Cycle Storage Location, Cycle Storage Sheltered, Cycle Storage Spaces, Cycle Storage Type, Parking Spaces, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
This station has Secure station accreditation - For more information contact 0345 322 7021
Help Points
Help Points are available inside and outside this station
On platform
Helpline
Assistance navigating through the station and getting on and off trains (by ramp if required - although no step free access at this station ) is available during station staffing hours (see Staff Help available times) . You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Information Available
Yes - from help point
Lost Property
Yes
Staffing Level
Part time
This station does not offer
Left Luggage
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
24 Hours
Saturday
24 Hours
Sunday
24 Hours
Pay Phones
Yes
Printed Local Information
There is accessible printed information available
Shops
newspapers
Refreshment Facilities
Coffee kiosk and Selecta vending machine
Toilets
In booking hall - Available during staffing hours
Waiting Room
Unheated seating area in booking hall only available when staff are present
This station does not offer
Atm Machine, Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Post Box, Request Stop, Trolleys, WiFi
Time
Platform
Operator
Cancelled -
