Felixstowe

Felixstowe station
Railway Approach
Felixstowe
Suffolk
IP11 9UD
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Felixstowe at a glance

  • Ticket Office
  • Ticket Machine
  • Prepurchase Collection
  • Car Park
  • Step Free Access
  • Toilets
  • WiFi
  • Bus Services
  • Cycle Storage Sheltered

Station details

Accessible Taxis

Details of nearest taxis are shown on station information poster

Accessible Ticket Machines

Yes

Customer Help Points

Help points can be found at the following location(s):

  • Platform 1 (for trains towards Ipswich) - Next to the ticket machine, fixed to one of the pillars that supports the canopy

Induction Loop

Yes

Ramp For Train Access

Yes

Staff Help Available

This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.

What assistance is available for customers using this station?

  • Board and alight
  • Ramp Assistance
  • Luggage (on and off train only)
  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By calling 0345 600 7245 (option 4)
  • By selecting the help button on the ticket machine at this station
  • By using the Help Point at this station

Assistance meeting point is on the platform.

Step Free Access

This station has step free access to the single platform for trains towards Ipswich.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is on the platform.

This station does not offer

Accessible Booking Office Counter, Accessible Public Telephones, Impaired Mobility Set Down, National Key Toilets, Wheelchairs Available

Penalty Fares

Applicable Operators: Greater Anglia

Prepurchase Collection

Yes

Smartcards

SmartcardIssue : No
SmartcardTopup : Yes
SmartcardValidator : No

Ticket Machine

Yes

This station does not offer

Ticket Office

Cycle Storage Availability

Yes

Cycle Storage Cctv

No

Cycle Storage Location

There are eight cycle stands with fourteen wheel racks on Platform 1 (for trains towards Ipswich), as well as a further ten cycle stands without wheel racks. Two cycle lockers are located just in front of the white wooden fence, towards the far end of the platform that remains covered by the canopy.

Cycle Storage Sheltered

Yes

Cycle Storage Spaces

36 spaces

Cycle Storage Type

Lockers, Stands, Wheel Racks

Rail Replacement Services

Rail replacement bus services pick up and drop off just next to the entrance to the station (as indicated by the Rail Replacement Bus Stop sign).

This station does not offer

Bus Services, Car Park, Taxi Rank

Customer Service

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Lost Property

Monday to Sunday – 24 hours All Bank Holidays – 24 hours

Staffing Level

Unstaffed

This station does not offer

Left Luggage

This station does not offer

Atm Machine, Baby Change, First Class Lounge, Refreshment Facilities, Toilets, Waiting Room, WiFi

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Departures and arrivals from Felixstowe

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