Un-booked assistance? No problem.
This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station
Accessibility Information
There is information about accessibility
Accessible Public Telephones
Yes
Accessible Ticket Machines
Yes
Customer Help Points
Finchley Road & Frognal Passenger Assistance Meeting Point 1:
Meeting point shown on station map.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Passenger Assistance
Finchley Road & Frognal Passenger Assistance Meeting Point 1
Location :
Meeting point shown on station map.
Staff Help Available
Yes
Step Free Access
C, no step-free access to any platform
Only ticket office has step-free access from street.
Step Free Category
C, no step-free access to any platform
This station does not offer
Accessible Parking, Accessible Taxis, Accessible Booking Office Counter, Escalator Information, Impaired Mobility Set Down, Induction Loop, Lifts, National Key Toilets, Nearest Accessible Stations, Ramp For Train Access, Ticket Barriers, Wheelchairs Available
Airport
Change at West Hampstead for regular First Capital Connect service to Luton and Gatwick airports. Green Line 757 stops outside O2 centre for regular service to Luton Airport
Bus Services
Information to plan your onward journey is available in a printable format here
Cycle Storage Cctv
Yes
Cycle Storage Availability
Yes
Rail Replacement Services
Use Bus stop FN in Canfield Gardens for eastbound services to Camden Road
Use Bus stop FP in Broadhurst Gardens for westbound services to Richmond
This station does not offer
Car Hire, Car Park, Cycle Hire, Cycle Storage Location, Cycle Storage Sheltered, Cycle Storage Spaces, Cycle Storage Type, Parking Spaces, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
0343222123
Help Points
Help Points are available inside and outside this station
Induction loops are not available at Help Points
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.
Information Available
Yes - from ticket office
Staffing Level
Part time
This station does not offer
Left Luggage, Lost Property
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
05:52:00.000 - 00:59:00.000
Saturday
05:50:00.000 - 01:01:00.000
Sunday
08:56:00.000 - 23:50:00.000
Pay Phones
Yes
Post Box
Yes
Printed Local Information
There is accessible printed information available
Waiting Room
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday
06:45:00.000 - 13:45:00.000
Saturday
07:15:00.000 - 14:15:00.000
Sunday
Unavailable
This station does not offer
Atm Machine, Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Request Stop, Shops, Refreshment Facilities, Toilets, Trolleys
Time
Platform
Operator
Cancelled -
