Accessibility Information
There is no information about accessibility
Accessible Public Telephones
Yes
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Yes
Customer Help Points
Forest Hill Passenger Assistance Meeting Point 1:
Meeting point shown on station map.
Height Adjusted Ticket Office Counter
There is no counter here
Lift Details
Lift 1, Platform 1
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift requires wheelchair users to reverse in or out
Opening Width : Lift has clear door widths at least 0.9m wide
Lift 2, Platform 2
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift requires wheelchair users to reverse in or out
Opening Width : Lift has clear door widths at least 0.9m wide
Lifts
There are lifts
Passenger Assistance
Forest Hill Passenger Assistance Meeting Point 1
Location :
Meeting point shown on station map.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Customer service staff available from start until end of service, 7 days a week
Step Free Access
B2, (refer to quick reference guide)
Step free access to Platform 1 and lift to Platform 2 from the main entrance on Devonshire Road . There is no step free access at the Perry Vale entrance direct to Platform 2.
Step Free Category
B2, (refer to quick reference guide)
Ticket Barriers
Yes
This station does not offer
Accessible Parking, Accessible Taxis, Escalator Information, Impaired Mobility Set Down, Induction Loop, National Key Toilets, Nearest Accessible Stations, Wheelchairs Available
Car Park - Station Car Park
Name : Station Car Park
Spaces : 30
CCTV : No
Free Parking : No
Daily : £5.00
Weekly : £20.50
Monthly : £78.00
Annual : £700.00
Telephone : 08451 272920
Cycle Storage Cctv
Yes
Cycle Storage Location
Platform 1
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
13 spaces
Cycle Storage Type
Racks
Cycle Storage Availability
Yes
Parking Spaces
30
Rail Replacement Services
Use bus stop B in London Road for buses towards Crystal Palace, East Croydon, Norwood Junction, Sutton and West Croydon
Use bus stop E in Dartmouth Road for buses towards New Cross Gate and London Bridge
This station does not offer
Airport, Bus Services, Car Hire, Cycle Hire, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
0343222123
Call Southern Trains Customer Services 08451 272920 for issues related to Southern train services.
Help Points
Help Points are only available in limited locations
All Help Points have induction loops
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.
Information Available
Yes - from ticket office
Lost Property
Yes
Staffing Level
Part time
This station does not offer
Left Luggage
Atm Machine
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
05:12:00.000 - 01:04:00.000
Saturday
05:24:00.000 - 01:09:00.000
Sunday
06:27:00.000 - 00:26:00.000
Pay Phones
Yes
Printed Local Information
There is accessible printed information available
Shops
Passport Photo Booth
Refreshment Facilities
Coffee kiosk on northbound platform
This station does not offer
Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Post Box, Request Stop, Toilets, Trolleys, Waiting Room, WiFi
Time
Platform
Operator
Cancelled -
