Please be aware that there is currently no lift access at Grays Station due to a new lift being installed.
Unfortunately, we do not have a completion date for these works but we will continue to update National Rail Enquiries and the Station Updates link here
Whilst there are no lifts available, step free access is available to all platforms.
Passenger Assistance is available for disabled customers, older customers and anyone with reduced mobility. This can be booked online up to 2 hours before travel or by speaking to a member of staff at the station.
Accessibility Information
There is information about accessibility
Accessible Parking
7
Accessible Public Telephones
Yes
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Customer Help Points
Grays Passenger Assistance Meeting Point 0:
Ticket Office (Staffed Hours)
Ticket office can be found on both sides of the station. Check staffed hours on National Rail Enquiries website.
Gateline (Staffed Hours)
Please make yourself known to a member of staff on the gateline to receive assistance. Check staffed hours on National Rail Enquiries website.
Station Help Points
Outside of staffed hours, please use the help point to request assistance for your journey.
Height Adjusted Ticket Office Counter
There is no counter here
There is no Low-Level counter here
Impaired Mobility Set Down
Outside either entrance on Station Approach or Crown Road
National Key Toilets
Yes
Passenger Assistance
Grays Passenger Assistance Meeting Point 0
Location :
Ticket Office (Staffed Hours)
Ticket office can be found on both sides of the station. Check staffed hours on National Rail Enquiries website.
Gateline (Staffed Hours)
Please make yourself known to a member of staff on the gateline to receive assistance. Check staffed hours on National Rail Enquiries website.
Station Help Points
Outside of staffed hours, please use the help point to request assistance for your journey.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Yes
Step Free Access
B1, (refer to quick reference guide)
There are no lifts at the station, but step free access is available from Station Approach to platform 1 and Crown Road to platforms 2/3
Step Free Category
B1, (refer to quick reference guide)
Ticket Barriers
Yes
This station does not offer
Accessible Booking Office Counter, Escalator Information, Induction Loop, Lifts, Nearest Accessible Stations, Wheelchairs Available
Bus Services
Information to plan your onward journey is available in a printable format here
Car Park - Station Car Park
Name : Station Car Park
Spaces : 168
CCTV : Yes
Free Parking : No
Please note that the off peak parking rate applies after 10:00, Mondays to Fridays, all day Saturday and Sunday and on Bank Holidays
Cycle Storage Cctv
Yes
Cycle Storage Location
At entrance to station car park and on Crown Road near to bus stops
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
78 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop-off/pick-up
Same Side As Station: The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for up to 5 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Parking Spaces
168
Rail Replacement Services
c2c Rail Replacement at the Bus Station west of the Platform 2/3 Entrance:
Taxi Rank
There is taxi provision
Taxi rank
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is uncovered
Ramp : Ramps can only be deployed from the side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Car Hire, Cycle Hire, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
Monday - Friday, 08:00 - 20:00
Saturday - Sunday, 09:00 - 16:00
Public Holidays, 09:00 - 16:00
Closed Christmas Day and Boxing Day
0345 744 4422 (option 3, followed by option 3)
contact@c2crail.net
Help Points
There are Help Points
All Help Points have induction loops
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from ticket office
Lost Property
Yes
Staffing Level
Part time
This station does not offer
Left Luggage
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
05:30:00.000 - 19:00:00.000
Saturday
07:00:00.000 - 19:00:00.000
Sunday
08:15:00.000 - 18:00:00.000
Pay Phones
Yes
Post Box
Yes
Printed Local Information
There is no printed information available
Shops
Newspaper kiosk in booking hall on platform 1
Refreshment Facilities
Coffee shop located on platform 1
Toilets
The toilets are located on Platform 1.
The National key toilets are located on Platform 1; these toilets are operated by a RADAR key.
This station does not offer
Atm Machine, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Request Stop, Trolleys, Waiting Room
Time
Platform
Operator
Cancelled -
