Accessibility Information
There is no information about accessibility
Accessible Parking
0
Accessible Ticket Machines
Yes
Customer Help Points
Great Chesterford Passenger Assistance Meeting Point 0:
Taxi
Taxis are booked for all journeys as the station is unstaffed and inaccessible
Impaired Mobility Set Down
Yes
Passenger Assistance
Great Chesterford Passenger Assistance Meeting Point 0
Location :
Taxi
Taxis are booked for all journeys as the station is unstaffed and inaccessible
Staff Help Available
This is a Driver only operated train service and the station is unstaffed and step free on the London bound side only. Customers are advised to use Bishops Stortford Station (15 miles south) for trains to London. An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended
Step Free Access
B3, step-free access only to some platforms
This station has step free access to London bound platform only. No step free access to the Cambridge-bound platform.
This station is a category B3 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point will be arranged on request.
Step Free Category
B3, step-free access only to some platforms
Wheelchairs Available
Yes
This station does not offer
Accessible Public Telephones, Accessible Taxis, Accessible Booking Office Counter, Escalator Information, Height Adjusted Ticket Office Counter, Induction Loop, Lifts, National Key Toilets, Nearest Accessible Stations, Ramp For Train Access, Ticket Barriers
Bus Services
Local Buses
Cycle Storage Cctv
Yes
Cycle Storage Location
On platform 1
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
16 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop-off/pick-up
Same Side As Station: The drop-off and/or pick-up point is on the same side of the road as the station
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for up to 3 vehicles to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Rail Replacement Services
Replacement transport stop at the junction of Station Road and London Road
This station does not offer
Airport, Car Hire, Car Park, Cycle Hire, Parking Spaces, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Help Points
Help Points are only available in limited locations
On each platform
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Information Available
Yes - from help point
Yes - from information point
Lost Property
Staffing Level
Part time
This station does not offer
Left Luggage
CCTV
Yes
Information Points
There are no information points
WiFi
This station does not offer
Atm Machine, Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Printed Local Information, Request Stop, Shops, Refreshment Facilities, Toilets, Trolleys, Waiting Room
Time
Platform
Operator
Cancelled -
