Great Malvern

Great Malvern station
Station Approach
Malvern
Worcestershire
WR14 3AL

Great Malvern at a glance

  • Ticket Office
  • Ticket Machine
  • Prepurchase Collection
  • Car Park
  • Step Free Access
  • Toilets
  • WiFi
  • Bus Services
  • Cycle Storage Sheltered

Station details

Accessible Public Telephones

Public telephones are not accessible

Accessible Taxis

Accessible taxis are not available

Customer Help Points

CIS System

Induction Loop

Yes

National Key Toilets

The accessible toilets (non-RADAR) are located in the Booking Hall. The toilet facilities are available: Monday - Friday 06:00-17:00, Saturday 07:00-14:00 and Sunday Closed. The toilet facilities are not available when the Ticket Office is closed.

Ramp For Train Access

Yes

Staff Help Available

Monday to Friday – 06:00 to 17:00 Saturday – 07:00 to 14:00

This station is staffed part time.  This means that during 'staff help available opening times' your assistance will be provided by station staff.  Any other time, our on-train Conductors will provide your assistance onto the train.

Step Free Access

Improvement works to the station roof will run from 21st May 2022 to 19th November 2022. During this time, we can not accept mobility scooters for boarding or alighting at this station.  Customers will be transferred to Malvern Link station by road transport (a 1.2 mile journey totalling 7 minutes) in order to continue their journey. 

Please allow an additional 15 minutes at the start and end of your journey in consideration of your road transfer.  Customers travelling using a wheelchair will be able to board and alight the service as normal. 

This station has been classified as a step-free access category B1 station. This means that there is step-free access to all platforms, but that this may include long or steep ramps. Access between platforms may be via the street. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955

The assistance meeting point is at the ticket office during 'staff help available opening times'  When station staff aren't available, the assistance meeting point is on the platform where your service is due to depart.  Our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform.

This station does not offer

Accessible Booking Office Counter, Accessible Ticket Machines, Impaired Mobility Set Down, Wheelchairs Available

Penalty Fares

Applicable Operators: West Midlands Trains

Prepurchase Collection

Yes

Smartcards

SmartcardIssue : No
SmartcardTopup : No
SmartcardValidator : No

Ticket Machine

Yes

Ticket Office

Monday to Friday – 06:00 to 17:00 Saturday – 07:00 to 14:00 Sunday – Closed

On platform towards Worcester

Bus Services

Information to plan your onward journey is available in a printable format here

Car Park

Station Car Park - 122 spaces
Monday to Friday – 24 hours Saturday – 24 hours Sunday – 24 hours

Cycle Storage Availability

Yes

Cycle Storage Cctv

Yes

Cycle Storage Sheltered

No

Cycle Storage Spaces

14 spaces

Cycle Storage Type

Stands

Rail Replacement Services

Rail replacement vehicles will operate from the station car park adjacent to platform 1.

Please check your destination before boarding.

Please click here for walking directions from the station to the rail replacement bus stop.

Please click here for a directional video to the rail replacement bus stop.

Taxi Rank

Smiths 01684 568686

This station does not offer

Cycle Storage Location

Customer Service

Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:

Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.

**Great Malvern Station is accredited by the Secure Station Scheme**

Lost Property

No

Staffing Level

Part time

This station does not offer

Left Luggage

Toilets

The toilets are located in the Booking Hall (shared facility for Ladies and Gents). The accessible toilets (non-RADAR) are located in the Booking Hall. All toilet facilities are available: Monday - Friday 06:00-17:00, Saturday 07:00-14:00 and Sunday Closed. The toilet facilities are not available when the Ticket Office is closed.

Waiting Room

Yes

This station does not offer

Atm Machine, Baby Change, First Class Lounge, Refreshment Facilities, WiFi

Departures and arrivals from Great Malvern

Check the latest departures and arrivals into {StationName} in the table below, including live travel information and status updates.
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Time

Platform

Operator

Cancelled -

Image Description

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