Accessibility Information
There is information about accessibility
Accessible Parking
0
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Customer Help Points
Greenwich Passenger Assistance Meeting Point 0:
Ticket Office / Booking Hall
The Ticket Office / Booking Hall. Please check opening times on the national rail enquiries website.
Platform
Please wait at the platform shelter/seating in view of station/on-train staff and make yourself known when the train arrives, or access a help button.
Height Adjusted Ticket Office Counter
There is no Low-Level counter here
Induction Loop
Induction loops are at designated listening areas
National Key Toilets
Yes
Nearest Accessible Stations
Lewisham
Passenger Assistance
Greenwich Passenger Assistance Meeting Point 0
Location :
Ticket Office / Booking Hall
The Ticket Office / Booking Hall. Please check opening times on the national rail enquiries website.
Platform
Please wait at the platform shelter/seating in view of station/on-train staff and make yourself known when the train arrives, or access a help button.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Yes
Step Free Access
B1, (refer to quick reference guide)
This is a category B1 station. Step free access to platform 1 via ramp. Step free access to platform 2 via station entrance. Step free interchange via DLR lift to/from DLR subway. For stepped access between platforms go via station subway.
Step Free Category
B1, (refer to quick reference guide)
Wheelchairs Available
Yes
This station does not offer
Accessible Public Telephones, Accessible Booking Office Counter, Escalator Information, Impaired Mobility Set Down, Lifts, Ticket Barriers
Bus Services
A map of onward bus services is available to download or print.
Further information on nearby bus services can be found on the Transport for London website.
Cycle Storage Location
On Platform 2 - Turn right after exiting booking hall.
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
6 spaces
You may leave your cycle in the rack provided however you do so at your own risk.
A dedicated bay for shared e-bikes, such as Lime or Forest, is available at this station. Please park within the bay and follow your operator’s guidance.
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Rail Replacement Services
Taxi Rank
There is taxi provision
Taxi Rank
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is uncovered
Ramp : Ramps can be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Car Hire, Car Park, Cycle Hire, Cycle Storage Cctv, Parking Spaces, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
This station has Secure station accreditation - For more information contact 0345 322 7021
Help Points
There are Help Points
On platform
Helpline
Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the ticket office or you can use the help point on the platform. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. There are no staff on the trains that call at this station that can assist. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Information Available
Yes - from help point
Lost Property
Yes
Staffing Level
Full time
This station does not offer
Left Luggage
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
24 Hours
Saturday
24 Hours
Sunday
24 Hours
Printed Local Information
There is printed information available
Refreshment Facilities
Café and Selecta vending machines
Toilets
Booking Hall - Available during staffing hours
Waiting Room
Unheated seating area in booking hall only available when staff are present
This station does not offer
Atm Machine, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Shops, Trolleys, WiFi
Time
Platform
Operator
Cancelled -
