Accessibility Information
There is information about accessibility
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Counters can be raised or lowered to suit all users
Customer Help Points
Grove Park Passenger Assistance Meeting Point 0:
Ticket Office / Booking Hall
Through the booking hall is the only entrance to the station. Please check opening times on the National Rail Enquiries website.
Seating Area
Seating at the bottom of the ramp on platform 2 or platform 4/5 by the assistance points.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Impaired Mobility Set Down
Yes
Induction Loop
Induction loops are at designated listening areas
National Key Toilets
Yes
Nearest Accessible Stations
Lewisham
Passenger Assistance
Grove Park Passenger Assistance Meeting Point 0
Location :
Ticket Office / Booking Hall
Through the booking hall is the only entrance to the station. Please check opening times on the National Rail Enquiries website.
Seating Area
Seating at the bottom of the ramp on platform 2 or platform 4/5 by the assistance points.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Yes
Step Free Access
B3, step-free access only to some platforms
This is a category B3 station. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details -Step free access to platform for services to and away from London via main entrance and steep ramps. There is no step free access to Platform 1. Only stepped access via footbridge for access to platform 1 to Bromley North and Sundridge Park stations.
Step Free Category
B3, step-free access only to some platforms
Wheelchairs Available
Yes
This station does not offer
Accessible Parking, Accessible Public Telephones, Accessible Taxis, Escalator Information, Lifts, Ticket Barriers
Bus Services
Information to plan your onward journey is available in a printable format here
Cycle Storage Cctv
Yes
Cycle Storage Location
Platforms 2 & 3
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
10 spaces
You may leave your cycle in the rack provided however you do so at your own risk.
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Drop Off Pick Up
Drop-off Points
Point 1: Drop-off/pick-up
Same Side As Station: The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing
Waiting Area: This is a combined drop-off and pick-up point
Facility Type:
Car Capacity: There is space for 1 vehicle at a time to drop-off and/or pick-up
Ramp Deployable:
Help Point: There is no Help Point close to the drop-off and/or pick-up point
Rail Replacement Services
This station does not offer
Airport, Car Hire, Car Park, Cycle Hire, Parking Spaces, Port, Rail Replacement Maps, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
This station has Secure station accreditation - For more information contact 0345 322 7021
Help Points
There are Help Points
On platform
Helpline
Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the ticket office or you can use the help point on the platform. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. There are no staff on the trains that call at this station that can assist. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Information Available
Yes - from help point
Lost Property
Yes
Staffing Level
Full time
This station does not offer
Left Luggage
Atm Machine
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
24 Hours
Saturday
24 Hours
Sunday
24 Hours
Printed Local Information
There is accessible printed information available
Refreshment Facilities
Coffee kiosk and Selecta vending machines
Toilets
Platforms 2 & 3- Available during staffing hours
Waiting Room
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday
05:00:00.000 - 20:00:00.000
Saturday
05:00:00.000 - 20:00:00.000
Sunday
06:00:00.000 - 20:00:00.000
This station does not offer
Baby Change, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Shops, Trolleys, WiFi
Time
Platform
Operator
Cancelled -
