Please note, some of the tactile paving is missing on platforms 1, 3 and 4 at Guildford station.
Accessibility Information
There is no information about accessibility
Accessible Parking
8
Accessible Taxis
There is taxi provision
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
A low height ticket office counter is located within the main booking hall.
Customer Help Points
Guildford Passenger Assistance Meeting Point 1:
Passenger Assistance Meeting point
Located at platform 2 gateline, as you enter the main concourse.
Gatelines (outside PA meeting point hours)
Located at both entrances. When entering from the Walnut Tree Close entrance the gateline is by the ticket office.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
National Key Toilets
Yes
Passenger Assistance
Guildford Passenger Assistance Meeting Point 1
Location :
Passenger Assistance Meeting point
Located at platform 2 gateline, as you enter the main concourse.
Gatelines (outside PA meeting point hours)
Located at both entrances. When entering from the Walnut Tree Close entrance the gateline is by the ticket office.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Assistance is available whether booked in advance or requested on the day of travel. Passengers can book assistance in advance through their train operator, including up to two hours before travel with many operators. If you have not booked, simply turn up and request assistance on the day and our team will be happy to help.
For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Step Free Access
B1, (refer to quick reference guide)
There is level access to the booking hall and all platforms from the main entrance in Walnut Tree Close. There is no step free access from the Guildford Park Road entrance.
There is step free access to and interchange between all platforms via steep ramps. A staff operated powered wheelchair is available for customers. Please speak to a member of staff or our Assisted Travel team.
Step Free Category
B1, (refer to quick reference guide)
Ticket Barriers
Yes
Wheelchairs Available
Yes
This station does not offer
Accessible Public Telephones, Escalator Information, Impaired Mobility Set Down, Induction Loop, Lifts, Nearest Accessible Stations
Bus Services
Information to plan your onward journey is available in a printable format here
Car Hire
Hertz Car Rental
Car Park - Standard Car Park
Name : Standard Car Park
Spaces : 77
CCTV : No
Free Parking : No
Bank Holiday £2.00
Cycle Hire
Brompton Dock0208 232 3931www.bromptondock.co.uk
Cycle Storage Cctv
Yes
Cycle Storage Location
Car parks 1 & 2
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
378 spaces
Cycle Storage Type
Compounds, Stands, Racks
Cycle Storage Availability
Yes
Parking Spaces
327
Rail Replacement Services
Bus lay-by in Station Forecourt off Walnut Tree Close.
Taxi Rank
There is taxi provision
Taxis (Council Licensed)
Configuration : Taxis only pick up at this taxi rank
Same Side : The Taxi rank is on the same side as station
Covered : The taxi rank is partially covered
Ramp : Ramps can only be deployed from the side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
Please contact our Customer Services Department on 0345 6000 650
Help Points
Help Points are available inside and outside this station
Help points are available on all platforms
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
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Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.
Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
Assisted Travel South Western Railway on 0800 52 82 100.
Information Available
Yes - from help point
Yes - from information point
Yes - from ticket office
Lost Property
Yes
Staffing Level
Full time
This station does not offer
Left Luggage
Atm Machine
Yes
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
24 Hours
Saturday
24 Hours
Sunday
24 Hours
Post Box
Yes
Printed Local Information
There is accessible printed information available
Shops
Yes
Refreshment Facilities
Yes
Toilets
The toilets are located on Platform 2, next to the subway ramp. The National key toilets are located on Platform 2; these toilets are operated by a radar key. A radar key is available from station staff upon request.
Waiting Room
Located on Platforms 3/4 and 5/6
This station does not offer
Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Request Stop, Trolleys
Time
Platform
Operator
Cancelled -
