Accessibility Information
There is information about accessibility
Accessible Parking
0
Accessible Ticket Machines
Yes
Accessible Booking Office Counter
Yes
Customer Help Points
Hackbridge Passenger Assistance Meeting Point 0:
Assistance Meeting Point
Meet at the platform 1 help point. If no staff are present, please contact staff at the ticket gates, ticket office or platform.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Lifts
There are lifts
National Key Toilets
Yes
Passenger Assistance
Hackbridge Passenger Assistance Meeting Point 0
Location :
Assistance Meeting Point
Meet at the platform 1 help point. If no staff are present, please contact staff at the ticket gates, ticket office or platform.
Ramp For Train Access
Ramps are kept at this station to provide assistance
A staff-operated ramp is required for step-free access between train and platform at this station. A Mobile Assistance team covers this station.
You can arrange assistance by:
Staff Help Available
Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.
If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:
We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.
Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.
Step Free Access
B2, (refer to quick reference guide)
This is a Category B2 station: Level access to both platforms. Step-free access between platforms is via the street (length above 400m and steep gradient).
The Assistance Meeting point is by the Help Point on platform 1.
Step Free Category
B2, (refer to quick reference guide)
This station does not offer
Accessible Public Telephones, Accessible Taxis, Escalator Information, Impaired Mobility Set Down, Induction Loop, Nearest Accessible Stations, Ticket Barriers, Wheelchairs Available
Bus Services
Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.
Car Park - Station Car Park
Name : Station Car Park
Spaces : 65
CCTV : No
Free Parking : No
Operator : APCOA Parking UK
Telephone : 01895 262122
Cycle Storage Cctv
Yes
Cycle Storage Location
Located by the station entrance, close to Platform 1.
Cycles are left at owners risk. Abandoned cycles may be removed.
Cycle Storage Spaces
64 spaces
Cycle Storage Type
Stands
Cycle Storage Availability
Yes
Parking Spaces
65
Rail Replacement Maps
Hackbridge - Rail Replacement Bus Map - https://assets.nationalrail.co.uk/e8xgegruud3g/4uBhJK0kuBj5kz540NXSrh/244bbc5b9f57bae538c607331358fb5d/2025-01_CI_SN_RRB_HCB_DR.pdf
Rail Replacement Services
Please click the link for details regarding the rail replacement bus location.
This station does not offer
Airport, Car Hire, Cycle Hire, Cycle Storage Sheltered, Port, Taxi Rank
Announcements
Announcements are made both visually and audibly
Customer Service
Assistance can be provided via the help points, located on the platforms, at all times of the day.
Help Points
Help Points are available inside and outside this station
The Assistance Meeting point is by the Help Point on platform 1.
Helpline
Assistance can be pre booked up to two hours before departure by contacting Assisted Travel.
If you choose to travel unbooked (turn up and go), when this station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.
You can also arrange assistance by:
We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
Accessibility at the station - Southern.
Information Available
Yes - from help point
Lost Property
If you have lost something at a Southern station or onboard a Southern train, please visit the Southern website and use the webform to register your lost item.
Some Southern trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations.
If you have found an item of lost property, please hand it in to a member of staff.
Staffing Level
Part time
This station does not offer
Left Luggage
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Information Services
Monday, Tuesday, Wednesday, Thursday, Friday
06:10:00.000 - 19:35:00.000
Saturday
07:30:00.000 - 14:00:00.000
Sunday
Unavailable
Printed Local Information
There is printed information available
Toilets
Yes
Waiting Room
A heated waiting room is available in the ticket office on platform 1, during staffed hours.
Unheated shelters are available on all platforms.
This station does not offer
Atm Machine, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Pay Phones, Post Box, Request Stop, Shops, Refreshment Facilities, Trolleys, WiFi
Time
Platform
Operator
Cancelled -
